reference: 17289 Location: Wetherby, Yorkshire Salary: £32000 Per Annum Contract: Permanent Consultant: Glen Pearse
Salary: £25,000 - £32,000
Become part of an exciting, innovative agency that have an impressive client portfolio spanning across the UK
Offering you a position in an award winning team and working environment to match, exciting projects, career progression and great working benefits.
Approx. 2 years programming experienceStrong ASP.Net development skills (C#)Other programming skills and languages would be advantageous (not essentialGood communication skillsExperience of CMS systemsAgency background (not essential)Confidence and enthusiasm
Add to Folderreference: 17289
reference: 16065 Location: Swindon, Wiltshire Salary: £27000 Per Annum Contract: Permanent Consultant: Marcus Granville
1st / 2nd Line Support
Salary: £20,000 - £27,000
Excellent new opportunity to join an award winning Technology company in an exciting time of growth.Providing technical support both internally and to external customers this is a varied role covering Desktop software and hardware as well as mobile/tablet support
The successful 1st/ 2nd Line support analyst will be the port of call for customers and colleagues experiencing issues over the phone and via email as well as onsite
Issues escalated will need to be fixed within SLA
You will develop and maintain excellent relationships with customers and offertailored professional advice and support to become a trusted source.
You will also have the opportunity to continue personal professional development through training on relevant product and business knowledge.
Strong experience in a similar role with a proven track record in supporting multiply clients remotely
Understanding and experience working with the following technologies:
· Microsoft Windows Servers 2003, 2008 2012,2013
· Exchange 2003 & 2007, 2010
· VMware Virtualized servers
· HP, Dell Servers.
Microsoft Certification (MCP) or similair
ITIL accreditation would be advantageous
Experience working with suppliers and customers in an IT services environment
Exceptional communication and interpersonal skills, confident managing expectations
Experience liaising with multiple internal and external contacts
Strong organizational skills with excellent attention to detail
Strong communication and interpersonal skills
Full driving license essential
Add to Folderreference: 16065
reference: 16304 Location: Bristol Salary: £22000 Per Annum Contract: Permanent Consultant: Marcus Granville
1st Line Support EngineerSalary: £18,000 - £22,000
We have an excellent opportunity for an experienced IT Engineer \ 1st Line Support at a successful Managed Service Provider to provide out-sourced remote The successful 1st Line Support Engineer will have a background in supporting Microsoft desktop and server products (such as Windows XP/Vista/7, Windows Server 2003/8, – Exchange 2010 and Office 2007/10)
Expertise in LAN and WAN networking, web-based systems, user access control, client side software, client management, remote access and telephonyProven practical hands on experience of working within an IT support environmentService focused with the skills to build an affinity with all levels of client stakeholdersGood problem solving skills, with an ability to take a methodical approach to troubleshooting support issuesProactive attitude when dealing with support issuesExcellent verbal and written communication skills and possess confidence when liaising with all levels of staff including Directors and Senior Managers within the business and with client stakeholdersTo be responsible for self-development and acquiring new skills
Expertise of working in an ITIL compliant organisation.MCP in Windows XP/Vista/7, MCP in Windows Server 2003/8, MCP in Microsoft Networks.HNC or HND in an IT related field
Add to Folderreference: 16304
reference: 17570 Location: Cardiff Salary: £17500 Per Annum Contract: Temporary Consultant: Marcus Granville
1st Line Support – Contract
Salary: £65 - £70 per day
A great opportunity to join a leading organisation for a leading organisation on a 5 month contract
· To provide first line technical support to internal employees, assisting them with PC, Server, networking and hardware problems via phone, email or on-site visits.To document all calls accurately on the call logging system and maintain documentation
To ensure that Service Level Agreements are met with internal users.
To allocate more complex service issues to the relevant Second Line Support personnel.
Installation of computer hardware, software and data communications where required.
Previous experience working in a Helpdesk environment
Good knowledge of Microsoft products and Networking protocols
Excellent communication skills and customer service centric
Motivated, efficient and well organised with a “can do” attitude
Microsoft qualifications or similar would be advantageous
Add to Folderreference: 17570
reference: 17163 Location: Bristol Salary: Contract: Permanent Consultant: Marcus Granville
2nd Line Support
Salary: £25,000 - £28,000
A fabulous opportunity for an experienced 2nd Line Support Analyst to join an expanding managed services provider, this role will give the successful 2nd Line Support Analyst the opportunity to really build on their career with further promotion into consultancy and field engineer positions
Working as part of a great team this position is primarily phone based using remote connectivity, you will have the opportunity to be hands on and solve clients’ IT problems. You will roll your sleeves up and get involved with huge opportunity to develop your technical skills further.
Previous experience on a HelpdeskMicrosoft or similar qualificationsGoodexperience with MS-Exchange, Active Directory, MS Server, anti-virus products, backup exec, Veeam, Networking and Firewalls, Office 365.Any Virtualisation experience in Hyper V or VMware is advantageous.
This is an immediate requirement so apply today for immediate interviews
Add to Folderreference: 17163
reference: 16236 Location: Hemel Hempstead, Hertfordshire Salary: £27000 Per Annum Contract: Permanent Consultant: Marcus Granville
Junior Developer/ Software Support Engineer
Salary: £23,000 - £27,000 plus a very attractive commission scheme
Location: Hemel Hempstead
We have a great opportunity for a recently graduated individual or someone with a keen interest in Development and Technology.Working at a cutting edge technology company this position will offer the right candidate the environment to develop their skill set and launch their career in development.
The Junior Developer/Software Support Engineer will be responsible for the following areas:
Add to Folderreference: 16236
reference: 16180 Location: Poole, Dorset Salary: £50000 Per Annum Contract: Permanent Consultant: Marcus Granville
3rd Line Support Analyst
Salary: £30,000 - £40,000
We have a fantastic opportunity for an experienced 3rd line support analyst to join an expanding and very successful company. A great opportunity to work with the very latest technologies within a fast paced and varied environment
To resolve all calls escalated from 1st and 2nd line teams, advance problem analysis skills and an excellent attention to detail is a mustTo handle and process all calls in line with the defined Service Level Agreements, and current Customer Service procedure and manage workloads for 1st and 2nd lineTo liaise with software & hardware vendors, service partners and third party companies to obtain product information, resolve technical issues, or request service from them relating to logged calls.Keep end user advised as to progress of their call and the appropriate action that will be taken to resolve their issue.Patch and update software at customer sites as directed by the support team leader
Good Citrix XenApp 6.0 and 6.5 skillsStrong troubleshooting of Windows 2003 and Windows 2012 R2,Strong AD and group policy skillsStrong Hyper-V and VMware 4.0 to 5.5 skillsGood troubleshoot for backup exec, VeeamHP Servers and SAN managementHave good oral and written communication skillsHave a keen willingness to learn new skillsYou must have excellent customer service skills
Add to Folderreference: 16180
reference: 16297 Location: Yeovil, Somerset Salary: £32000 Per Annum Contract: Permanent Consultant: Marcus Granville
3rd Line Support
Location: YeovilSalary: £25,000 to £32,000Excellent new opportunity for a 3rd line support engineer to join a successful technology companyResponsibilitiesAs the successful 3rd Line support engineer you will be the "go to" expert when 1st and 2nd line are unable to resolve issues. You will ensure critical incidents are resolved in a timely fashion and will manage and take ownership of complex medium sized projects as well as designing technology solutions to client requirements and actively partake in R & D activitiesSkillsProven experience with the following is required as well as exceptional customer facing skills and excellent troubleshooting skillsSolid experience in a2nd and 3rd line support capacity
Citrix Xen server / Xen DesktopWindows Hyper V virtualisationTerminal ServicesGood knowledge of Power shell and scriptingExcellent previous experience in Group Policy administration and implementationAn appreciation and understanding of ITIL methodologiesIf your seeking a new challenge with a company that uses the latest technologies and develops its staff the please apply today
Add to Folderreference: 16297
reference: 16299 Location: Cardiff, Glamorgan Salary: £35000 Per Annum Contract: Permanent Consultant: Marcus Granville
IT 3rd Line Engineer - Field Based
Location: CardiffSalary: £30,000 - £35,000 + Car Allowance & BonusAn exciting opportunity for a 3rd line field based engineer for a leading IT Managed services companyThis is a great opportunity to join an excellent company and be part of its continued growth plans working on site with some excellent and interesting clients.ResponsibilitiesInstallation of current and new technologies into existing and new clients environments.Own and manage technical solutions as part of the project deployment process; be technical enough to produce quality delivery and documentation; be commercially aware enough to identify sales opportunities for the clients and present to internal sales team.Be able to discuss/demonstrate new technologies to clients.Be able to meet with all levels of internal staff and clients to projects delivered with confidence and authority.SkillsExcellent previous Networking experience including knowledge of Cisco switches, HP networking, Dell\Force10, Configuring\Troubleshooting IP protocols, Layer 2 and 3 switching protocolsHands on Firewalls experience with the ability to design and install on a multitude of technologiesPrevious experience of reviewing network topologies and making recommendationsStrong Virtualisation experience: VMWare, HyperV, virtual desktopExcellent history of Server support experienceSuperb customer service skills, you will be the go to expert on site and will need the ability to think on your feet and form good relationships with external partners and clients
Add to Folderreference: 16299
reference: 17544 Location: Bath, Somerset Salary: £35000 Per Annum Contract: Permanent Consultant: Glen Pearse
Position: Account Director
Salary: £30,000 - £35,000
We have an urgent requirement for an Account Director with a passion for developing new business within the Digital arena. Possessing a highly impressive client base they are offering a fantastic opportunity to take your career to the next level and further develop your skill set. If you have a strong Commercial or Solutions Sales background and want to join a thriving agency in Bath please apply below.
Winning new business via various avenues, expanding into new areas as well as utilising existing clients potentialManaging client relationships through the first quarter of the project lifecycleIdentifying, qualifying leads and executing on proposals, RFIs and RFPsLeading pitch responses and presentations to clientsAssisting clients in understanding the commercial implications of decisionsInteract with and influence senior stakeholders on a daily basisWork closely with development, production and design teams to ensure accurate and optimaleffort/scope/cost estimatesRepresent the client when working internally with Project TeamsManage CRM activities and customer dataManage commercial negotiations and on-going requirements with the customer until the point of any handover, and working with delivery team to drive estimates and SOWsKey Skills:
Demonstrable experience in solution sellingClear understanding of enterprise digital spaceIdeally knowledge of or contacts in a range of target verticalsProven track record in selling and driving delivery of digital projectsEffective stakeholder management across cross-functional teamsAbility to understand a customer’s business, issues and drivers, and deliver a value solution for both customers and the businessStrong negotiation skills
Add to Folderreference: 17544