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Latest Vacancies

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Current Vacancies

  • 1st / 2nd Line Support

    reference: 16065 Location: Swindon, Wiltshire Salary: £27000 Per Annum Contract: Permanent Consultant: Marcus Granville

    1st / 2nd Line Support

    Salary: £20,000 - £27,000

    Location: Swindon

    Excellent new opportunity to join an award winning Technology company in an exciting time of growth.Providing technical support both internally and to external customers this is a varied role covering Desktop software and hardware as well as mobile/tablet support

    Responsibilities

    The successful 1st/ 2nd Line support analyst will be the port of call for customers and colleagues experiencing issues over the phone and via email as well as onsite

    Issues escalated will need to be fixed within SLA

    You will develop and maintain excellent relationships with customers and offertailored professional advice and support to become a trusted source.

    You will also have the opportunity to continue personal professional development through training on relevant product and business knowledge.

    Skills

    Strong experience in a similar role with a proven track record in supporting multiply clients remotely

    Understanding and experience working with the following technologies:

    · Microsoft Windows Servers 2003, 2008 2012,2013

    · Exchange 2003 & 2007, 2010

    · VMware Virtualized servers

    · HP, Dell Servers.

    · Cisco

    Microsoft Certification (MCP) or similair

    ITIL accreditation would be advantageous

    Experience working with suppliers and customers in an IT services environment

    Exceptional communication and interpersonal skills, confident managing expectations

    Experience liaising with multiple internal and external contacts

    Strong organizational skills with excellent attention to detail

    Strong communication and interpersonal skills

    Full driving license essential

    Add to Folderreference: 16065

  • 1st Line Support

    reference: 16304 Location: Bristol Salary: £22000 Per Annum Contract: Permanent Consultant: Marcus Granville

    1st Line Support EngineerSalary: £18,000 - £22,000

    Location: Bristol

    We have an excellent opportunity for an experienced IT Engineer \ 1st Line Support at a successful Managed Service Provider to provide out-sourced remote The successful 1st Line Support Engineer will have a background in supporting Microsoft desktop and server products (such as Windows XP/Vista/7, Windows Server 2003/8, – Exchange 2010 and Office 2007/10)

    Responsibilities

    Expertise in LAN and WAN networking, web-based systems, user access control, client side software, client management, remote access and telephonyProven practical hands on experience of working within an IT support environmentService focused with the skills to build an affinity with all levels of client stakeholdersGood problem solving skills, with an ability to take a methodical approach to troubleshooting support issuesProactive attitude when dealing with support issuesExcellent verbal and written communication skills and possess confidence when liaising with all levels of staff including Directors and Senior Managers within the business and with client stakeholdersTo be responsible for self-development and acquiring new skills

    Skills:

    Expertise of working in an ITIL compliant organisation.MCP in Windows XP/Vista/7, MCP in Windows Server 2003/8, MCP in Microsoft Networks.HNC or HND in an IT related field

    Add to Folderreference: 16304

  • 2nd Line Support

    reference: 17163 Location: Bristol Salary: Contract: Permanent Consultant: Marcus Granville

    2nd Line Support

    Salary: £25,000 - £28,000

    Location: Bristol

    A fabulous opportunity for an experienced 2nd Line Support Analyst to join an expanding managed services provider, this role will give the successful 2nd Line Support Analyst the opportunity to really build on their career with further promotion into consultancy and field engineer positions

    Responsibilities

    Working as part of a great team this position is primarily phone based using remote connectivity, you will have the opportunity to be hands on and solve clients’ IT problems. You will roll your sleeves up and get involved with huge opportunity to develop your technical skills further.

    Skills

    Previous experience on a HelpdeskMicrosoft or similar qualificationsGoodexperience with MS-Exchange, Active Directory, MS Server, anti-virus products, backup exec, Veeam, Networking and Firewalls, Office 365.Any Virtualisation experience in Hyper V or VMware is advantageous.

    This is an immediate requirement so apply today for immediate interviews

    Add to Folderreference: 17163

  • 2nd Line Support & Integration Specialist

    reference: 16236 Location: Hemel Hempstead, Hertfordshire Salary: £27000 Per Annum Contract: Permanent Consultant: Marcus Granville

    Junior Developer/ Software Support Engineer

    Salary: £23,000 - £27,000 plus a very attractive commission scheme

    Location: Hemel Hempstead

    We have a great opportunity for a recently graduated individual or someone with a keen interest in Development and Technology.Working at a cutting edge technology company this position will offer the right candidate the environment to develop their skill set and launch their career in development.

    Responsibilities

    The Junior Developer/Software Support Engineer will be responsible for the following areas:

    Bespoke Customisation and Configuration: Utilising common scripting languages such as JavaScript and XML to provide extended functionality between customer systems and our the house softwareSoftware Support: Providing new and existing clients with excellent levels of support both in new site roll-outs and ongoing support, both remotely and with on-site visits. Assisting in the pre-sales process to discuss technical product details and requirements with potential customersDevelopment Process: Developing and extending the existing software suite on solo projects or as part of a team working with senior developers to deliver work on a range of customer and internal projects using a range of programming languagesSkills:

    A good understanding of JavaScriptExperience working with relational databases, especially SQL Server or MySQLSolid understanding of Windows operating systemsKnowledge of object oriented languages (Commercial Experience not necessary)Good communication skills, both written and verbalThe ability to explain PC and IT concepts in a friendly and patient mannerA willingness to learn and the ability to solve problemsExperience working with Linux

    Add to Folderreference: 16236

  • 3rd Line Support

    reference: 16180 Location: Poole, Dorset Salary: £50000 Per Annum Contract: Permanent Consultant: Marcus Granville

    3rd Line Support Analyst

    Salary: £30,000 - £40,000

    Location: Poole

    We have a fantastic opportunity for an experienced 3rd line support analyst to join an expanding and very successful company. A great opportunity to work with the very latest technologies within a fast paced and varied environment

    Responsibilities

    To resolve all calls escalated from 1st and 2nd line teams, advance problem analysis skills and an excellent attention to detail is a mustTo handle and process all calls in line with the defined Service Level Agreements, and current Customer Service procedure and manage workloads for 1st and 2nd lineTo liaise with software & hardware vendors, service partners and third party companies to obtain product information, resolve technical issues, or request service from them relating to logged calls.Keep end user advised as to progress of their call and the appropriate action that will be taken to resolve their issue.Patch and update software at customer sites as directed by the support team leader

    Skills

    Good Citrix XenApp 6.0 and 6.5 skillsStrong troubleshooting of Windows 2003 and Windows 2012 R2,Strong AD and group policy skillsStrong Hyper-V and VMware 4.0 to 5.5 skillsGood troubleshoot for backup exec, VeeamHP Servers and SAN managementHave good oral and written communication skillsHave a keen willingness to learn new skillsYou must have excellent customer service skills

    Add to Folderreference: 16180

  • 3rd Line Support

    reference: 16297 Location: Yeovil, Somerset Salary: £32000 Per Annum Contract: Permanent Consultant: Marcus Granville

    3rd Line Support

    Location: YeovilSalary: £25,000 to £32,000Excellent new opportunity for a 3rd line support engineer to join a successful technology companyResponsibilitiesAs the successful 3rd Line support engineer you will be the "go to" expert when 1st and 2nd line are unable to resolve issues. You will ensure critical incidents are resolved in a timely fashion and will manage and take ownership of complex medium sized projects as well as designing technology solutions to client requirements and actively partake in R & D activitiesSkillsProven experience with the following is required as well as exceptional customer facing skills and excellent troubleshooting skillsSolid experience in a2nd and 3rd line support capacity
    Citrix Xen server / Xen DesktopWindows Hyper V virtualisationTerminal ServicesGood knowledge of Power shell and scriptingExcellent previous experience in Group Policy administration and implementationAn appreciation and understanding of ITIL methodologiesIf your seeking a new challenge with a company that uses the latest technologies and develops its staff the please apply today

    Add to Folderreference: 16297

  • 3rd Line Support

    reference: 16299 Location: Cardiff, Glamorgan Salary: £35000 Per Annum Contract: Permanent Consultant: Marcus Granville

    IT 3rd Line Engineer - Field Based

    Location: CardiffSalary: £30,000 - £35,000 + Car Allowance & BonusAn exciting opportunity for a 3rd line field based engineer for a leading IT Managed services companyThis is a great opportunity to join an excellent company and be part of its continued growth plans working on site with some excellent and interesting clients.ResponsibilitiesInstallation of current and new technologies into existing and new clients environments.Own and manage technical solutions as part of the project deployment process; be technical enough to produce quality delivery and documentation; be commercially aware enough to identify sales opportunities for the clients and present to internal sales team.Be able to discuss/demonstrate new technologies to clients.Be able to meet with all levels of internal staff and clients to projects delivered with confidence and authority.SkillsExcellent previous Networking experience including knowledge of Cisco switches, HP networking, Dell\Force10, Configuring\Troubleshooting IP protocols, Layer 2 and 3 switching protocolsHands on Firewalls experience with the ability to design and install on a multitude of technologiesPrevious experience of reviewing network topologies and making recommendationsStrong Virtualisation experience: VMWare, HyperV, virtual desktopExcellent history of Server support experienceSuperb customer service skills, you will be the go to expert on site and will need the ability to think on your feet and form good relationships with external partners and clients

    Add to Folderreference: 16299

  • Account Executive

    reference: 16973 Location: Barnet Salary: £25000 Per Annum Contract: Permanent Consultant: Marcus Granville

    Account Executive

    Salary: £20,000 - £25,000 Plus Commision

    Location: Barnet

    We have an excellent new opportunity for an Account Executive to join a fast growing tech and social media company. They have an urgent requirement for an experienced Account Executive who is highly skilled in in Account Management, Customer Service and Client Management If you are an experienced in B2Bselling marketing solutions this is the position for you

    Job Description:

    Following up on inbound leads and trial users in a timely manner.Generating new business and sales leads through cold emails and follow up calls.Effectively positioning and liaising with prospects ranging from SMEs, enterprises and digital agencies.Booking product demonstrations for our sales team to close.Uncovering and demonstrating the business value which customers can obtainAchieving and exceeding monthly targets set.Accurately enter, update, and maintain daily activity and prospect information into Salesforce.Work with existing clients to both grow their accounts and find referrals.Work closely with our customer services team to monitor and expedite support queries for important accounts.

    Skills

    2+ years experience in account management, customer service or client management.Demonstrated ability to work well in a young, closely knit team.Excellent organisational and communication skills.Passionate about Twitter, Facebook and other social web apps.Interested in joining a fast-paced tech start-up.Ability to adapt to change and flourish in a dynamic environment.Ability to manage a sales funnel from inbound lead to product demo stage.If you are looking to join a fun but hard working team whose software is making a difference globally then apply today

    Add to Folderreference: 16973

  • Account Handler- Corporate Team

    reference: 17119 Location: High Wycombe Salary: £22000 Per Annum Contract: Permanent Consultant: Tom Webster

    Account Handler- Corporate Team

    Location: High Wycombe

    Salary: £18,000-£22,000

    Our client is looking for an account handler to join their corporate team in the High Wycombe area. From continuous organic growth out client has an ever growing reputation within the market place, both from a client perspective and from close competitors.

    This is a fantastic opportunity to join an experienced and effecting broking office within a position that will offer career advancement and certain skill development.

    Responsibilities

    To service and administer client insurance portfolios in a timely, professional and efficient manner

    To identify and respond to opportunities to increase the company’s insurance income

    To be responsible for the day-to-day servicing and growth of nominated corporate insurance accounts, including visits to clients when necessary

    To support the activities of Account Directors, Account Executives, Relationship Managers and/or Directors who deal with clients

    Ensure instructions are processed, recorded and confirmed in a timely and efficient manner

    Help identify cross-selling opportunities and potential gaps in client cover

    Comply with relevant regulatory requirements and the company’s procedures

    Ensure that client insurance premiums are collected in accordance with the company’s credit terms

    Maintain good working relationships with clients, colleagues, insurers and other suppliers

    Undergo training in line with agreed objectives and keep up to date with technical, legal and market developments

    Maintain and develop personal knowledge and skills through Continuing Professional Development (CPD)

    Immediately to advise your Manager of any problems which may fall outside your authority, level of experience or which in any way detract from your ability to achieve your work objectives

    To undertake any additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors

    Skills

    Preferably commercial insurance experience with relevant product knowledge

    Good communication and customer service skills

    IT knowledge / understanding

    The ability to prioritise and organise own workload

    The ability to communicate effectively, both verbally and in writing

    The ability to work as a member of a team

    Add to Folderreference: 17119

  • Accountant

    reference: 15444 Location: Northwich, Cheshire Salary: £35000 Per Annum Contract: Permanent Consultant: Ed Taylor

    Job Title: Accountant
    Salary:£35,000
    Location:Northwich, Cheshire
    Contract:Permanent

    Our client, a highly prestigious multinational organisation currently have an opportunity for a qualified Accountant to join their Finance team based in Northwich, Cheshire. The Accountant will be responsible for assisting the Financial Controller in the preparation and analysis of accounting information as part of the UK Accounting and Control team.

    Essential Duties and Responsibilities:

    Manage and maintain the Fixed Asset Register ensuring all assets are correctly accounted for and appropriately depreciatedPreparation of sales flash reports to reporting deadlinesManagement of rebate discount accrualsMonth end activities including jnl posting; accruals and prepayments; reconciliations; data analysis, review of functional numbers, and allocation of functional costs to divisional unitsManage the month end review pack for all Balance Sheet reconciliations for review with Financial ControllerPreparation, coordination, and submission of month end accounts into HFM to group deadlinesPreparation, reconciliation submission to HMRC of VAT, EEC Sales and intrastateGeneration of entity and Business Unit management reportsAd hoc queries and data analysis including cost reportingManaging audit queries (internal and external)Statutory statistical returnsQualifications:

    University degreeCIMA Qualified (preferably with first time passes of all modules in Operational and Management level)At least 2 years relevant experience in industry (continual and recent with manufacturing an advantage)Experience of COGNOS v7.3 (or earlier advantageous)Skills/ Attributes:

    Deadline focused and self-motivated and ability to work unsupervised on own initiativeExcellent analytical skillsTeam focused Logical approach to problem solvingContinuous improvement mindsetStrong systems/processes background with excellent Excel skillsGood organisational and prioritisation skills

    Add to Folderreference: 15444

As part of our candidate care process we aim to respond to all candidate job applications within 3 working days. If you have not been contacted within this timeframe your application has been unsuccessful on this occasion, however, we will continue to search for you and keep you informed of relevant roles.

Please do not hesitate to pass the Heat Recruitment details, or a vacancy, onto a friend or colleague who may benefit from this information and please continue to view our vacancies.

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