Current Vacancies
Claim Negotiator
consultant: Harriet Smith reference: HS-6609 Location: Bristol
Salary: £16000 per Annum Contract: PermanentMotor Claims Negotiator
Location: Bristol
Salary: £16,000 + Benefits
A fast developing and highly reputable provider of Legal Services is currently offering the opportunity for a Claims Handler to join their specialist Motor unit. You will be responsible for dealing with first notification of loss enquiries and liaising with all parties in order to recover the excess.
This is an excellent opportunity for individuals who have gained some experience within Motor Claims and are keen to join an organisation that offer fantastic benefits and a solid career path on to more senior and technical positions within the company.Responsibilities:
Initial point of contact on the phone
Taking details of a claim and carrying out negotiations
Recovery of policy excess from insurers
Manage own schedule and diary
Liaise with Third Party and Insurers
Skills:
Experience of Motor claims or FNOL
Excellent Communication Skills
Letter writing and administrationAdd to Folderreference: HS-6609
Claim Negotiator
consultant: Tom Webster reference: TW-6405 Location: West Midlands
Salary: £19000 per Annum Contract: PermanentClaims Negotiator
Salary: £16,000 - £19,000
Location: West MidlandsThis company is a prestige vehicle replacement specialist that provides support services to the retail motor industry and ABI approved car hire to motorists involved in non-fault accidents. They seek knowledgeable claims negotiator within their settlement department, the successful candidate will be happy working in a fast paced environment and must have the right attitude to succeed. In short a passionate doer who is motivated and tenacious
Duties and Responsibilities
To deliver individual monthly targets in terms of both revenue and, under recoveries, within the agreed tolerance standards
To manage the status and progress of an assigned portfolio of circa 120 files to set procedure, thus driving efficient resolution
To make contact with third party insurance companies and liaise and resolve accordingly
To review claims' files, speaking with clients and witnesses if liability is disputed
To produce a chronology of events making appropriate recommendations
To reinforce payment criteria set out by ABI
To collect outstanding debt from insurers
To manage under recoveries to a minimum being no more than the agreed tolerance
Additional responsibility may be agreed on a temporary or permanent basis to meet the business programme of growth or support individuals development
Skills
Experience of transport industry and/or similar role
Knowledge of ABI guidelines
Clear verbal and written communication skills, persuasive and assertive
Ability to capture a clear logical summary of the given situation
Computer qualification/certificate or developed computer literacy
5 GCSE (including Maths and English) or Equivalent
Effective time management ands negotiation skills
Ability to work under pressure and effective prioritisationAdd to Folderreference: TW-6405
Claims Adjuster
consultant: Chris Birtle reference: CB-6777 Location: Leeds, Yorkshire
Salary: £28000 per Annum Contract: PermanentCasualty Claims Adjuster
Salary: £20,000 - £28,000 + Excellent Benefits
Location: Leeds
Our client is one of the leading brands within the Insurance market and currently has an opening within their Casualty Team in Leeds for a Claims Adjuster. As the Casualty Claims Adjuster you will be responsible for examining, evaluating and processing a caseload of Casualty Claims through to conclusion, and ensuring a high level of service is provided to brokers and clients.
Responsibilities
Processing personal injury, property and disease claims via the company's mainframe systems
Effectively manage a caseload of Claims files prioritising new and existing work appropriately
Investigate and resolve claims in a professional and pro-active manner in order to provide excellent claims handling service
Providing superb service, combined with claims excellence and minimal leakage
Compliance with both Statutory and Corporate service standards
Producing reports on existing and new claims
Ad-hoc reporting for the underwriters and loss adjusters
Skills
Experience within the Insurance or legal industry with a broad experience within Claims
Strong working knowledge of Employers and Public Liability Claims
An understanding of disease claims would be beneficial
Excellent communication and negotiation skillsAdd to Folderreference: CB-6777
Claims Administrator
consultant: Tom Webster reference: TW-6914 Location: Milton Keynes, Buckinghamshire
Salary: £15500 per Annum Contract: PermanentClaims Administrator
Salary: £15,000- £15,500
Location: Milton Keynes
Our Client has an exciting opportunity for a claims administrator. The successful professional will be responsible for carrying out claims administration duties as directed by the team managers and under the guidance of the claims handlers. This is a great opportunity for some one who has good organisational skills to develop their administrative experience and join a respectable claims Management Company.
Responsibilities
Responsible for registering Personal Injury claims with CRU and maintaining up to date certificates
Correcting cost code errors
Maintaining an up to date Documents Tab
Preparing document bundles for litigation
Making routine client information requests
Provide administrative cover for filers when required during period of holiday/sickness absence.
Maintaining an up to date situation on client information portals
Meeting service level compliance within area of responsibility
Handling department queries (as directed)
Skills
Excellent communication skills
Good organisational skills
Good IT skills
Ability to provide quality service to both internal and external customers
Team focused - working with colleagues on various teams
Proactive - making sure relevant KPI's and SLA's are met
Relevant understanding of internal computer systemsAdd to Folderreference: TW-6914
Claims Broker
consultant: Ross Bennett reference: RB-6188 Location: Bournemouth, Dorset
Salary: £20000 per Annum Contract: PermanentClaims Broker
Salary: £15,000 - £20,000
Location: BournemouthAn excellent opportunity has arisen within an established and reputable Brokerage in the Bournemouth area for a Claims Broker with sound knowledge of both Commercial and Personal lines. The ideal candidate will be expected to negotiate with agents and customers, Insurance Companies, their appointed Loss adjusters and other appointed representatives with the objective of obtaining a speedy and satisfactory conclusion to claims submitted.
Responsibilities
To maintain appropriate, regular contact with existing customers, to ensure their insurance requirements continue to be met
To be the first point of contact for customers in the reporting of all types of claim, ensuring they receive prompt and accurate advice
Ensure all required documentation in support of claims, e.g. report forms, witness statements, proofs of value, registration documents and loss assessor's reports are dealt with as a priority
Skills
A sound knowledge of a wide range of claims
Excellent communication skills - written and oral
Ability to work under pressure and prioritise work load
Aptitude for dealing with customers calmly and sympatheticallyAdd to Folderreference: RB-6188
Claims Handler
consultant: Harriet Smith reference: HS-6597 Location: Cheshire
Salary: £20000 per Annum Contract: PermanentProperty Claims Handler
Salary: £16,000 - £20,000
Location: Cheshire
A successful and rapidly expanding National Loss Adjusting Company is looking for a Property Claims Handler who would like a new challenge. You will be expected to handle a variety of different Property claims from inception through to settlement, maintaining excellent customer service levels and providing necessary advice.
Responsibilities
Dealing with Property claims from inception to settlement
Negotiating and providing appropriate advice
Completing necessary administration
Skills
Experience in handling Property claims
Excellent customer service and communication
Adaptability and self- motivationAdd to Folderreference: HS-6597
Claims Handler
consultant: Harriet Smith reference: HS-6680 Location: Newcastle, County Down
Salary: £20000 per Annum Contract: PermanentProperty Claims Handler
Salary: £16,000 - £20,000
Location: Newcastle
A successful and rapidly expanding National Loss Adjusting Company is looking for a Property Claims Handler who would like a new challenge. You will be expected to handle a variety of different Property claims from inception through to settlement, maintaining excellent customer service levels and providing necessary advice.
Responsibilities
Dealing with Property claims from inception to settlement
Negotiating and providing appropriate advice
Completing necessary administration
Skills
Experience in handling Property claims
Excellent customer service and communication
Adaptability and self- motivationAdd to Folderreference: HS-6680
Claims Handler
consultant: Tom Webster reference: TW-6915 Location: Milton Keynes, Buckinghamshire
Salary: £15500 per Annum Contract: PermanentClaims Handler
Location: Milton Keynes
Salary: £22,000 - £25,000 + Benefits
The UK's largest claims and risk management organisation has a vacancy for a Claims Handler to handle EL, PL and Property claims. Our client prides itself on being one of the most progressive companies in the industry, with their core values centre around quality, positive communication and continuous learning.In return for your motivation and commitment, you can expect a competitive remuneration package including private medical care, company pension and the opportunity to participate in performance linked incentives.
Responsibilities:
Manage a portfolio of mainly EL and PL claims up to £25,000
Case ownership - to deal with claims on behalf of Corporate clients from inception to conclusion
Attendance at meetings with clients and suppliers as required
Dealing with and liaising with insurers, Solicitors, suppliers, etc
Ensure compliance with relevant protocols and legislation
Ensure data is captured correctly on the claims systems
Skills:
Ability to handle personal injury claims up to £25,000 essential
Ability to handle EL / PL
Excellent investigation skills
Excellent customer service and communication skillsAdd to Folderreference: TW-6915
Claims Team Leader
consultant: Ross Bennett reference: RB-6038 Location: Gloucestershire
Salary: £23000 per Annum Contract: PermanentTeam Leader
Salary: £16,000 - £23,000
Location: GloucesterA growing Insurance Company in the Gloucester area is currently looking for a Team Leader. This individual will be expected to lead a team of people to ensure provision of an efficient and cost effective business support service to internal and external customers. You will supervise a team, leading by example, maintaining discipline and motivating and mentoring team members so that each individual attains their true potential.
Responsibilities
To coach, train and mentor team members with consideration to succession planning
To ensure that the team members have the required level of skills & competency available to fulfil their personal/team objectives and to meet service expectations
To recruit new staff following the company recruitment process from selection, interview & offer
Conduct monthly staff 1-2-1's, mid year reviews and end of year performance reviews
Manage any performance issues and absence in keeping with company policy
Communicate effectively at all levels with representatives both from within and outside the Department, along with briefings with team members, and weekly Team meetings with Controller
Dealing with claims, processes, systems queries within set deadlines in order to provide a quality service to all internal & external customers.
Oversee the handling of all windscreen claims and act as a technical referral point for any escalated or contentious claims
Substantial knowledge of the claims/policy process and payment authorisation and any follow up investigations direct with supplier/customer.
Skills
Proven Team Leading experience within an Administration or Claims environment
High level of supervisory and organisational ability
Tact and diplomacy in dealing with internal and external customers
Team building skills, with the ability to motivate staff to achieve team performanceAdd to Folderreference: RB-6038
Claims Team Leader
consultant: Tom Webster reference: TW-6773 Location: Milton Keynes, Buckinghamshire
Salary: £30000 per Annum Contract: PermanentClaims Team Manager
Location: Milton Keynes
Salary: £28,000 - £30,000Our client is looking for a Team Manager to join their expanding claims department. Our client is one of the world's largest independent providers of claims management solutions to the risk management and insurance industry. They offer comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines.
The ideal candidate will have previous experience with people management and claim handling. Also, as a team leader it is essential to actively motivate staff and set objectives in order to meet deadlines.
Responsibilities
Handle a portfolio of claims files. Motor/EL/PL/Property Damage
Provide day to day management of client teams including career development, achieving of team targets, SLAs, KPIs, benchmarks
Contribute towards established client relationships, meeting client requirements, including qualitative and service standards
Manage staff resources, employee development and performance levels in line with the needs of the business
Skills
Proven leadership skills gained within a Claims Environment, with experience in handling Motor, Employers Liability and Public Liability Claims
Pro-active and assertive Management skills
Willingness to support direct reports and offer help
Responsiveness to change and change managementAdd to Folderreference: TW-6773
Commercial Claims Handler
consultant: Ross Bennett reference: RB-6067 Location: Gloucestershire
Salary: £23000 per Annum Contract: PermanentCommercial Claims Handler
Location: Gloucester
Salary: £18,000 - £23,000 + BenefitsAn Excellent opportunity has arisen to join an award winning company as a Commercial Claims Negotiator. Your role will require you to handle an allocation of claims and ensure accurate negotiation to coincide with company objectives, together with an efficient service to customers.
Responsibilities
Provide all customers, both internal and external with the highest possible level of service
Handle claims in accordance with Departmental procedures
Investigate claims promptly and thoroughly to ensure claims fall within the policy cover
Action all work queue items within departmental guidelines
Maintain accurate and up to date reserves that reflect the companies true liabilities on each claim
Proactively manage each case to ensure claims are settled in the shortest possible time
To assist colleagues where required to ensure department objectives are achievedSkills
Previous experience dealing with Commercial Property Claims
Good communication skills both written and verbal
A good understanding of a Personal Injury claims environment including relevant
Good organisational skills
Fraud awareness
Can demonstrate ability to resolve conflict in an effective mannerAdd to Folderreference: RB-6067
Commercial Claims Handler
consultant: Ross Bennett reference: RB-6857 Location: Gloucestershire
Salary: £32000 per Annum Contract: PermanentSenior Commercial Claims Technician
Salary: £22,000 - £32,000
Location: Gloucester
A fantastic opportunity has arisen for a Senior Claims Handler to manage a small portfolio of claims of a higher value / technical nature. Your role will be to handle and analyse complaints whilst training and developing staff on all Commercial Insurance products.
Responsibilities:
Act as an escalation point for the team
Coaching team members to enable them to reach their full potential
Handle a small allocation of claims of a higher value/ technical/ sensitive nature
Manage the quality auditing of commercial claims
Provide team leaders with regular feedback on the performance of the team
Provide technical and job related support to team members ensuring company standards
Assist with team meetings to discuss and review best practice
Deal with complaints including the subsequent analysis and actions
Provide a focus on counter fraud claims handling
Maintain and develop the department training materials / training plan
Assist in projects as and when required
Skills:
Theoretical insurance /legal knowledge
Training and coaching qualifications
An extensive Working knowledge of a commercial claims environment
Full understanding of industry & market agreements
Full understanding of the key drivers of claims cost containment and service provision
An understanding of analysing and interpreting Management Information data
A proven record of problem solving and decision making
Excellent verbal skillsAdd to Folderreference: RB-6857
Commercial Property Claims Handler
consultant: Harriet Smith reference: HS-6657 Location: London
Salary: £20000 per Annum Contract: PermanentProperty Claims Handler
Salary: £17,000 - £20,000
Location: London
Own transport essential
Our client is a fast growing Building Solutions company and are looking to welcome a Property Claims Manager with prior knowledge of the Building Industry into the business. You will be responsible for handling all types of Property claims, negotiating through to settlement and organising all necessary repair work. You will also be expected to prepare cost schedules and reports.
Responsibilities
Handling all Property Claims through to settlement
Organising necessary repair work and completing reports
Negotiating with Insurers and Loss Adjusters
Submitting Claims to Insurers
Skills
Building and cost knowledge- essential
Insurance knowledge- preferable
Excellent communication and customer service
Adaptable and able to work within a teamAdd to Folderreference: HS-6657
Credit Hire Executive
consultant: Tom Webster reference: TW-6628 Location: Birmingham, West Midlands
Salary: £19000 per Annum Contract: PermanentCredit Hire Executive
Salary: £18,000 - £19,000
Location: Birmingham
This is an excellent opportunity for a Credit Hire insurance Professional to join a progressive company which recognises hard work with an attractive package. The successful candidate will have experience dealing with Credit Hire and have a good understanding of working ABI Guidelines. The success of the individual will lie in their negotiating skills and their ability to settle claims quickly and efficiently whilst managing a case load of on going files. This is an ideal role for an individual to develop insurance industry knowledge and expertise whilst gaining organisation and work load management.
Duties and Responsibilities
To work in a fast paced environment and be part of a competent settlement team
Manage a number of cases whilst working towards reducing and settling files
Act on an ad hoc basis to communicate with all parties involved in non fault accidents
Deal in all elements of liability disputes as and when they arise
To maximise and ensure full payments via ABI Guidelines
Maintain contact with insurers to ensure invoices of debts are made
Skills
Motor Claims and Industry Knowledge
Knowledge of ABI guidelines
Good Telephone Manor
Professional demeanour
Adaptable and methodical worker who can organise and handle a busy work load
5 GCSE (including Maths and English) or Equivalent
Settlement and negotiation skillsAdd to Folderreference: TW-6628
Insurance Sales Executive
consultant: Tom Webster reference: TW-6636 Location: Bristol
Salary: £25000 per Annum Contract: PermanentInsurance Sales Advisor
Location: North Bristol
Salary: £15,000 - 21,000 0TE (Uncapped Monthly Bonus)
Own transport is necessaryThis is an excellent opportunity to join a fast growing company where you will play a key part in furthering business opportunities for the company. You will be responsible for contacting existing policy holders who have purchased commercial van and motor insurance, to sell additional cover know as GAP insurance.
Responsibilities
Outbound calls to secure renewals
To work well with in a sales team, but to work as an individual to strive to hit sale targets
Consistently provide outstanding customer service
Skills
Proven track record within a Sales environment
Previous experience within the insurance industry would be beneficial
Target driven
Act as team player, as well as being a self motivated individual
Excellent communication skillsAdd to Folderreference: TW-6636
Manager
consultant: Ross Bennett reference: RB-6278 Location: Gloucestershire
Salary: £45000 per Annum Contract: PermanentClaims Manager
Salary: £30,000 - £45,000
Location: GloucesterAre you interested in the position of Claims Manager within an expanding organisation, taking on the task of creating and developing proactive claims services within an innovative environment? The successful candidate will control and administer a key operation within the Claims Department, overseeing a team of 45 Motor Claims Handlers.
Relocation allowance will be considered for the right candidate
Responsibilities
Control the operation of a designated area ensuring the output of the area protects claims costs and acts to achieve
Maintain an appropriate working environment in which staff can provide a quality service to all internal and external customers
Support and develop Team Leaders in their roles so that they maximise their contribution and potential
Provide effective internal and external communications and to provide timely feedback to the Head of Department on success and failure
Ensure fair treatment of customers is integral to the operation of area of responsibility, and that effective education, analysis and monitoring takes place so that prompt action can be taken to ensure compliance
Skills
Full understanding of policy cover, claims processes and procedures
A thorough knowledge of claims initiatives, developed in the working environment
Proven leadership skills
Experience of team management, including performance management, training & development, problem solving and decision making
Effective communication skills with both internal and external customers and staff
Effective project management, planning and organisational skillsAdd to Folderreference: RB-6278
Motor Claims Engineer
consultant: Charlie Guest reference: CG-6414 Location: Yorkshire
Salary: £28000 per Annum Contract: PermanentMotor Claims Engineer
Location: Yorkshire
Salary: £24,000 - £28,000 + Car and Benefits
A Motor Engineer with a commitment to providing excellent customer service and who understands the importance of lasting relationships is required by a leading Insurance Company. The successful candidate will be able to cover a territory covering Leeds,Sheffield and Hull area. You will be tasked with control the claims cost of reinstating accident damaged vehicles, provide a quality engineering resource to the claims department.
Responsibilities:
Carry out vehicle inspections to confirm viability of repair, control of repair costs, and correct repair methods used
Develop communication channels with customers, staff and service providers
Audit and evaluate performance of repairer, making recommendations regarding repair quality, repair costs and customer service
Report on and investigate any areas of possible fraud. When required, complete forensic examination of motor vehicles to establish the validity of the claims
Monitor and control average total loss values
Carry out occasional Locus Reports and possible fraud investigation, upon request of the Claims Department
Co-ordinate and resolve complaints as prescribed by company and regulatory guidelines
Provide technical support and a quality engineering resource to the claims department with regards to referred items within service levels
Skills:
Excellent verbal and written skills with the ability to explain procedures without technical jargon
Compiling reports relating to Solution Centre performance
Above average letter writing skills for complaint procedures
Display integrity & balance diplomacy with assertiveness
Able to negotiate at all levels
Self motivated, working with minimum supervision
Working as part of a team
Knowledge of Insurance Principles & Practices
Types of cover, limit of liability, policy wording and terms
Knowledge of Thatcham times and computerised estimating systems
Membership of (or working towards) membership of the IAEA
Full clean driving licenceAdd to Folderreference: CG-6414
Motor Claims Engineer
consultant: Charlie Guest reference: CG-6475 Location: Stockport, Cheshire
Salary: £25000 per Annum Contract: PermanentMotor Claims Engineer (Image)
Salary: £21,000 - £25,000 + Bonus
Location: Stockport
Our client is e a very successful and rapidly expanding Claims Management company and is seeking Senior Motor Claims Engineers to join their thriving team of image engineers. Your role will be to authorise estimates on a range private and commercial vehicles, for labour received from repairers using recognised engineering principles to reduce repair costs on behalf of customers.
Responsibilities
To handle repair quality and poor service related issues complaints
Authorise estimates from repairers using recognised engineering principals to reduce costs
Authorise estimates within agreed authority levels
Approving repair invoices for PLG vehicles, commercial vehicles, HGVs, specialist vehicles
Dealing with storage costs, recoveries, total loss vehicles - salvage categories and procedures
Challenge estimate costs with repairers based on sound engineering principles
Skills
IAEA qualified or progression towards
Proficient in the use of Audatex / Glassmatics estimating systems
Good working knowledge of the claims process
Background within the Motor Industry with a comprehensive understanding of the body repair industry and the repair of accident-damaged motor vehicles
A confident communicator with the ability to negotiate effectivelyAdd to Folderreference: CG-6475
Motor Claims Engineer
consultant: Charlie Guest reference: CG-6640 Location: Reading, Berkshire
Salary: £28000 per Annum Contract: PermanentMotor Claims Engineer
Location: Reading
Salary: £24,000 - £28,000 + Car and Benefits
A Motor Engineer with a commitment to providing excellent customer service and who understands the importance of lasting relationships is required by a leading Insurance Company. The successful candidate will be able to cover a territory covering Guildford/Bracknell and Reading area. You will be tasked with control the claims cost of reinstating accident damaged vehicles, provide a quality engineering resource to the claims department.
Responsibilities:
Carry out vehicle inspections to confirm viability of repair, control of repair costs, and correct repair methods used
Develop communication channels with customers, staff and service providers
Audit and evaluate performance of repairer, making recommendations regarding repair quality, repair costs and customer service
Report on and investigate any areas of possible fraud.
When required, complete forensic examination of motor vehicles to establish the validity of the claims
Monitor and control average total loss values
Carry out occasional Locus Reports and possible fraud investigation, upon request of the Claims Department
Co-ordinate and resolve complaints as prescribed by company and regulatory guidelines
Provide technical support and a quality engineering resource to the claims department with regards to referred items within service levels
Skills:
Excellent verbal and written skills with the ability to explain procedures without technical jargon
Compiling reports relating to Solution Centre performance
Above average letter writing skills for complaint procedures
Display integrity & balance diplomacy with assertiveness
Able to negotiate at all levels
Self motivated, working with minimum supervision
Working as part of a team
Knowledge of Insurance Principles & Practices
Types of cover, limit of liability, policy wording and terms
Knowledge of Thatcham times and computerised estimating systems
Membership of (or working towards) membership of the IAEA
Full clean driving licenceAdd to Folderreference: CG-6640
Motor Claims Engineer
consultant: Ross Bennett reference: RB-6538 Location: Yorkshire
Salary: £28000 per Annum Contract: PermanentMotor Claims Engineer
Location: Yorkshire
Salary: £24,000 - £28,000 + Car and Benefits
A Motor Engineer with a commitment to providing excellent customer service and who understands the importance of lasting relationships is required by a leading Insurance Company. The successful candidate will be able to cover a territory covering Leeds,Sheffield and Hull area. You will be tasked with control the claims cost of reinstating accident damaged vehicles, provide a quality engineering resource to the claims department.
Responsibilities:
Carry out vehicle inspections to confirm viability of repair, control of repair costs, and correct repair methods used
Develop communication channels with customers, staff and service providers
Audit and evaluate performance of repairer, making recommendations regarding repair quality, repair costs and customer service
Report on and investigate any areas of possible fraud.
When required, complete forensic examination of motor vehicles to establish the validity of the claims
Monitor and control average total loss values
Carry out occasional Locus Reports and possible fraud investigation, upon request of the Claims Department
Co-ordinate and resolve complaints as prescribed by company and regulatory guidelines
Provide technical support and a quality engineering resource to the claims department with regards to referred items within service levels
Skills:
Excellent verbal and written skills with the ability to explain procedures without technical jargon
Compiling reports relating to Solution Centre performance
Above average letter writing skills for complaint procedures
Display integrity & balance diplomacy with assertiveness
Able to negotiate at all levels
Self motivated, working with minimum supervision
Working as part of a team
Knowledge of Insurance Principles & Practices
Types of cover, limit of liability, policy wording and terms
Knowledge of Thatcham times and computerised estimating systems
Membership of (or working towards) membership of the IAEA
Full clean driving licenceAdd to Folderreference: RB-6538
Motor Claims Handler
consultant: Harriet Smith reference: HS-6638 Location: Bristol
Salary: £16000 per Annum Contract: PermanentMotor Claims Handler
Location: Bristol
Salary: £16,000 + BenefitsA fast developing and highly reputable provider of Legal Services is currently offering the opportunity for a Claims Handler to join their specialist Motor unit. You will be responsible for dealing with first notification of loss enquiries and liaising with all parties in order to recover the excess.
This is an excellent opportunity for individuals who have gained some experience within Motor Claims and are keen to join an organisation that offer fantastic benefits and a solid career path on to more senior and technical positions within the company.
Responsibilities:
Initial point of contact on the phone
Taking details of a claim and carrying out negotiations
Recovery of policy excess from insurers
Manage own schedule and diary
Liaise with Third Party and Insurers
Skills:
Experience of Motor claims or FNOL
Excellent Communication Skills
Letter writing and administrationAdd to Folderreference: HS-6638
Motor Claims Handler
consultant: Ross Bennett reference: RB-6531 Location: Bristol
Salary: £15000 per Annum Contract: PermanentMotor Claims Handler
Salary: up to £15,000
Location: BristolA specialist Accident Management company based in Bristol is seeking a Motor Claims Handler to join their successful team specialising in managing road traffic accident claims from start to finish.
This individual will have a claims handling background whilst also demonstrating a high standard of customer service.
Responsibilities
Receiving details over the telephone of new motor claims and confirming status of claim
Ensuring that both the client and third party hold current motor policy and checking driving licence
Speaking with the third party insurer and confirming details
Sending details of new claim to the third party insurer
Arranging for collection of clients own vehicle and delivery of replacement vehicle
Instructing engineer to inspect within the correct time slot
Ensuring that all details are logged on to the computer system
Skills
Previous Claims Handling experience essential
Computer Literate
Excellent Customer Service skillsAdd to Folderreference: RB-6531
Motor Claims Handler
consultant: Tom Webster reference: TW-6627 Location: Birmingham, West Midlands
Salary: £19000 per Annum Contract: PermanentMotor Claims Handler
Salary: £17,000 - £19,000
Location: Birmingham
Our client is a successful Claims Management Company and is involved in the handling of non-fault motor accidents, and as such seeks a competent and knowledgeable claims professional with industry and ABI guideline experience. The successful candidate will be experienced in Negotiation and have a proven ability to settle non fault accident recovery. This is an exciting position for anyone looking to gain industry experience and work in a fun and fast paced environment
Duties and Responsibilities
To work in an effective manor whilst proving excellent customer service and hitting agreed targets
Manage and maintain an ongoing portfolio caseload whilst striving to settle and subtract active files
Communicate with third party insurance companies and negotiate resolve accordingly
To review claims' files, dealing with clients and witnesses when liability disputed arises
To reinforce payment criteria set out by ABI Guidelines
Ensure insurance companies pay outstanding debts
To manage under recoveries to a minimum being no more than the agreed tolerance
Must be remain adaptable and flexible in role to allow for personal and corporate development
Skills
Experience of transport industry and/or similar role
Knowledge of ABI guidelines
Excellent negotiation, persuasion or sales skills
Clear verbal and written communication skills, persuasive and assertive
Ability use initiative and industry knowledge to understand a variety of situations
5 GCSE (including Maths and English) or Equivalent
Ability to work under pressure and effective prioritisation
Self motivated, ambitions person with excellent organisation skillsAdd to Folderreference: TW-6627
Motor Engineer Team Leader
consultant: Ross Bennett reference: RB-5886 Location: Gloucestershire
Salary: £30000 per Annum Contract: PermanentIn-House Motor Engineer Team Leader
Salary: £25,000 - £30,000
Location: Gloucester
A growing Insurer in the Gloucester area is seeking an In-House Motor Engineer Team Leader. This individual will be responsible for a team of Motor Engineers controlling claims cost and the quality of service delivered to our customers. This individual must have knowledge of Audatex and also have membership or working towards membership of the IAEA.
Responsibilities
To supervise a team, leading by example, maintaining discipline and motivating and mentoring team members so that each individual attains their true potential
To be responsible for training and development to ensure that the required levels of skills and experience are available
To carry out monthly 121 meetings to discuss performance and behaviour and to carry out formal annual and half-yearly assessments
To provide technical and job related support to team members ensuring company standards, procedures and compliance are maintained
To manage the workflow to ensure that KPI's are maintained and reported
To carry out monthly quality audits for the purpose of individual assessment and publication of team attainment
Promoting the effective use of the claims guiding principles in the settlement of claims handled by the team
Skills
Appropriate experience working as a Motor Engineer
Full understanding of Insurance industry / market agreements
Knowledge and experience of maximising motor recoveries
Effective management of available resource
Membership or working towards membership of the IAEA
Thorough working knowledge of Audatex and manual estimatingAdd to Folderreference: RB-5886
Personal Injury Claims Handler
consultant: Ross Bennett reference: RB-6579 Location: Cardiff, Glamorgan
Salary: £19500 per Annum Contract: PermanentPersonal Injury Claims Handler
Location: Cardiff
Salary: £18,000 - £26,000 Inc BenefitsWe are looking for personal Injury Claims Handlers who are looking to take the next step in their career and looking for a company they can build a long term future with. We have several roles for experienced Personal Injury RTA claims Handlers from either Insurance or Legal backgrounds. The successful candidates will be expected to manage a caseload of Personal Injury Claims following a Road Traffic Accident from minor right through to catastrophic.
You will be assessd on your current ability including negotiation and knowledge of different Injury Claims (Fast-Track, Multi track), our client if you are successful will integrate you into a team where you will have your own authority to settle your own claims.
Responsibilities:
Handle a caseload of Personal Injury Claims from cradle to grave
Settle claims as quickly as possible with the best interest of the company in mind
Manage own schedule and diary
Liaise with Third Party Solicitors and Insurers
Provide Technical Assistance where required to other members of the team
Negotiate with Third Parties
Maintain up to date knowledge of latest legal changes
Attend Court where required, Meeting with witnesses along with counsel to speak with them before and after the cases were heard
Skills:
Experience of managing a caseload of fast-track motor personal injury claims
Good Organisation skills
Excellent Communication Skills
Keen desire to increase your technical claims knowledge and further your careerAdd to Folderreference: RB-6579
Senior Underwriter
consultant: Chris Birtle reference: CB-5723 Location: Bristol
Salary: £26000 per Annum Contract: PermanentJob Description
Senior Trading Underwriter
Salary: £26,000 - £35,000 (Negotiable)
Location: Bristol
We are currently recruiting for a Senior Underwriter on behalf of a very successful Underwriting Agency based in Bristol. As the Senior Underwriter you will responsible for achieving income and profit objectives by supporting the technical management of the Branch account and by delivering an efficient case underwriting service to brokers.
Responsibilities
Deal with New Business enquiries and renewals by producing terms and converting/retaining acceptable business
Conduct regular case reviews to ensure that technical procedures and standards are always followed
Enhance the business's standing and presence locally by establishing and maintaining strong personal relationships with key directors and staff at the Region's most important brokers
Maintain personal knowledge of relevant technical issues
Support the personal development of the underwriting staff in the Branch by delivering technical guidance
Undertake referral cases above the authority levels of underwriters under the jobholder's control
Contribute to the technical knowledge of the Company by feeding back technical and commercial market intelligence to the Regional Manager
Work collaboratively with other parts of the organisation, especially the claims and survey teams, when required
Skills
Experience within the Insurance Industry as a Commercial Underwriter
Strong technical understanding of Property & Liability Insurance, and knowledge of Contractors insurance would be beneficial
Good working knowledge of the local broker market
ACII Qualified or significant progress towards is desirable
Ambitious and keen to further your career
Excellent communication and negotiation skills
Duties & ResponsibilitiesAdd to Folderreference: CB-5723
Technical Claims Handler
consultant: Harriet Smith reference: HS-6758 Location: Milton Keynes, Buckinghamshire
Salary: £24500 per Annum Contract: PermanentDebt Recovery Technician
Salary: £20,000 - £24,500
Location: Milton Keynes
A reputable and expanding claims management company specialising in Motor Claims is looking for a Recovery Handler to join their successful debt recovery team. You will be expected to liaise with external agents and recover uninsured debts. The suitable candidate will also be responsible for handling internal and external queries within agreed time frames, completing all necessary administration and have Motor Claims experience. This position offers a good opportunity to utilise experience in debt and credit on a technical level.
Responsibilities
Collection of debt and reporting to Recovery Manager
Deputising for the Manager in absence and creating management reports
Managing a personal caseload of debt recovery
Liaising with Insurers regarding payments and late notifications
Skills
Experience in Motor claims is essential
Good verbal, written communication and negotiation skills
Knowledge in Credit Control principles
Experience in Credit or debt management
Basic accounting principles is idealAdd to Folderreference: HS-6758
Technical Claims Handler
consultant: Ross Bennett reference: RB-6764 Location: Gloucestershire
Salary: £40000 per Annum Contract: PermanentTechnical Claims Negotiator
Salary Indicator: £30,000 - £40,000
Location: Gloucester
A large Insurer with an excellent reputation is currently seeking a Technical Claims Negotiator to join their highly successful Personal Injury Team. You will investigate and negotiate settlement of complex claims which include personal injury caused as a result of road accidents, accidents at work or accidents that occur from other activities and property claims.
Responsibilities
Deal with high valued personal injury and other complex claims in an environment where there is generally an adversarial relationship with lawyers acting for the claimant
The ability to handle with the minimum supervision personal injury claims designated as 'Small', 'Fast' or 'Multi' track under the Civil Procedure Rules
Proper standards of claims handling are observed, with particular reference to ABI and FSA guidelines
Be available as a technical point of reference for claims staff in order to provide training and coaching
Skills
Experience handling high value claims up to and in excess of £500,000
To be a skilful negotiator capable of changing the opinions of customers and fellow professions
Significant progress or achievement of ACII or ILEX
Display a thorough understanding of the insurance requirements of the Road Traffic Act, Motor Insurance Bureau and the motor claims processAdd to Folderreference: RB-6764
Technical Claims Handler
consultant: Tom Webster reference: TW-6757 Location: Milton Keynes, Buckinghamshire
Salary: £25000 per Annum Contract: PermanentTechnical Recovery Handler
Salary: £23,000-£25,000
Location: Milton Keynes
An exciting position has arisen from an established and reputable Claims management company for a Technical Recovery Handler. You will be part of a team responsible for the recovery department's administration and collection of uninsured drivers' debts and will deputise for the Recovery Manager in their absence. Applicants will be required to liaise with our external panel of recovery agents to ensure Service Level Agreements are met. The successful applicant is expected to be involved in reviewing workflow procedures and propose process improvements. You will receive full company training to get you up to speed on the companies operation
Responsibilities
To maximise the opportunities to recovery debts from third parties
Managing a portfolio of recovery claims by proactive cash collection of aged debt
Chasing debt via telephone, email and letter, reconciliations and maintenance of defendant details
To be clearly recognised as someone who displays a positive attitude to the Bureau, its management and the Business rules to which they adhere
The collection of outstanding debts by both telephone and letter
Preparation of Management Reports
Managing own debt ledger
Liaising with external solicitors on litigation matters
Liaising with our member insurers for prompt recoup of payment made to claimants due to late notification of third party insurers
Ensuring that internal and external recovery queries are dealt with and returned within agreed timescales
Skills
Highly experienced in credit and collection and management reporting
A good working knowledge of Credit Control or Debt Recovery
Knowledge of litigation through County and High Courts
Educated to GCSE level or equivalent
Strong verbal and written communication skills
To have appreciation /understanding all aspects of debt control and the claims process to including, Civil Procedure Rules, Tracing and Inquiry Reports, Liability and Indemnity, Uninsured/ Untraced Drivers and Agreement, Internal Regulations, The Road Traffic Act, Article 75 and Data protection ActAdd to Folderreference: TW-6757
Trainee Claims Handler
consultant: Charlie Guest reference: CG-6416 Location: Bristol
Salary: £14000 per Day Contract: PermanentAdd to Folderreference: CG-6416
