Current Vacancies

Job Description
Claims Assistant
Salary: £18,000 - £20,000
Location: Cheltenham

A highly successful and establish local Insurance Brokerage is seeking a Claims Assistant to help administer a range of claims on behalf of their clients.

Responsibilities

Take initial calls from clients with regards to their claim and notify the Insurer
Liaise between Insurers and Policy Holders during the course of the Claim
Liaise with clients to ensure the satisfactory and speedy resolution to all claims
Manage a broad range of claims including Personal Lines, High Net-Worth and Commercial
Tracking claims, solving complaints and problems
Chasing up Insurers to obtain settlements

Skills

Experience within the Insurance Industry and an understanding of the Claims process, from either a Broking or Insurer prospective
Commercially astute with good client relationship management skills
Strong communicator with a confident manner
Well organised and able to stay on top of a heavy workload

Duties & Responsibilities

Job Description
Motor Claims Controller / Manager
Salary: Up to £45,000 + Excellent Benefits
Location: Gloucestershire

We are currently looking for a Motor Claims Controller on behalf of one of the fastest growing Insurer's in today's market. The successful applicant will be fundamental in the control and administration of key operations within the Claims Department, spearheading the teams drive towards excellence in overall claims management and customer service.

Responsibilities

Support and develop team leaders to ensure that they are getting the best out of their team members
Control the operation of a designated area ensuring the output protects claims costs and acts to achieve and enhance departmental key performance indicators
Maintain an appropriate working environment in which staff can provide a quality service to all internal and external customers, promoting the effective use of 'Claims Guiding Principles':
Responsible for recruitment, discipline and training of all staff in the team
Provide effective internal and external communications and to provide timely feedback to the Head of Department on success and failure
Contribute to the planning and delivery of the Claims Strategy
Ensure that fair treatment of customers is at the heart of the claims operation, ensuring that effective analysis, training and monitoring is in place
Consistently strive to improve working methods

Skills

Full understanding of policy covers and claims processes and procedures
Proven leadership skills and experience of team management including performance management, training and development within a Claims Environment
Ability to influence people and communicate effectively at all levels
Effective project management, planning and organisation skills
A high level of numeric ability to deal with budget and workflow volumes
ACII Qualified or progression towards this qualification would be beneficial

Duties & Responsibilities

Job Description
Claims Controller (Motor / Personal Injury)
Salary: £45,000 - £53,000
Location: Chelmsford

Our client is a market leading insurer with an enviable reputation throughout the insurance market. We are currently seeking a Claims Controller to manage and resolve high value or otherwise technically complex claims cases (predominantly motor personal injury) and provide technical guidance to less senior members of the team.

Responsibilities

To manage to support claims technical development through training and mentoring and to support key claims projects and initiatives, including the claims technical audit programme.
Manage claims in a technically excellent manner, ensuring accurate reserving in accordance with QBE philosophy and resolution at optimum cost and providing excellent customer service
Communicate claim developments with internal stakeholders in clear and timely fashion, supporting risk management and claims philosophy development
Assist Claims Technical Manager in order to identify and implement best Practice initiatives
Support the claims teams in service provider management
Act as a Technical referral point and mentor in order to provide excellent claims handling and claims succession planning/development
Develop/maintain in-depth knowledge of claims portfolio to ensure delivery of accurate information to Underwriters and Management when requested

Skills

ACII qualified or progress towards completion of insurance qualifications
Proven track record of resolving claims for injury of the upmost severity within a Motor and/or EL / PL environment
Training; planning and delivery
Evidence of ability to deploy strong Investigative skills and commercial / legal analysis
Excellent communication skills and presentation skills
Relationship Management Skills

Duties & Responsibilities

Job Description
Claims Team Manager
Location: Milton Keynes
Salary: £25,000 - £29,000

Our client is looking for a Team Manager to join their expanding claims department. Our client is one of the world's largest independent providers of claims management solutions to the risk management and insurance industry. They offer comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines.

The ideal candidate will have previous experience with people management and claim handling. Also, as a team leader it is essential to actively motivate staff and set objectives in order to meet deadlines.

Responsibilities

Handle a portfolio of claims files. Motor/EL/PL/Property Damage
Provide day to day management of client teams including career development, achieving of team targets, SLAs, KPIs, benchmarks
Contribute towards established client relationships, meeting client requirements, including qualitative and service standards
Manage staff resources, employee development and performance levels in line with the needs of the business

Skills

Proven leadership skills gained within a Claims Environment, with experience in handling Motor, Employers Liability and Public Liability Claims
Pro-active and assertive Management skills
Willingness to support direct reports and offer help
Responsiveness to change and change management

Duties & Responsibilities

Personal Injury Claims Team Leader
Salary: £25,000 - £30,000 + Benefits
Location: Gloucester

An excellent opportunity has arisen within one of the South West leading Insurance Companies for a Personal Injury Claims professional. Leading a team of PI claims handlers to meet all cost and service expectations. You will be responsible for coaching and developing staff to satisfy regulatory requirements and the needs of the business.

Responsibilities:

Manage a team of 8+ claims handlers
Setting the tone of behaviour and motivating and mentoring team members
Responsible for training and development of new and experienced staff
Communicate effectively at all levels with representatives both from within and outside of the Department
Manage the workflow to ensure that team measures are maintained, and identify shortfalls and support other areas of the Department when resource levels require
Carry out monthly quality management Audits for the purposes of individual assessment and publication of team quality measures against compliance, service and operational issues
Oversee complex claims in the group and ensure the large claims are settled fairly and to the companies advantage

Skills:

Thorough understanding of claims procedures and handling skills
Full understanding of Insurance industry / market agreements
Proven experience in a personal claims environment
Knowledge and experience of maximising motor recoveries, and an in-depth experience of handling legal liability disputes
Experience at identifying and handling fraud and the advanced questioning techniques required
Full understanding of the key drivers of claims cost containment and service provision

Job Description
Commercial Account Executive
Salary: Up to £34,000
Location: Home based - Covering South East

This is a fantastic opportunity for a Commercial Account Executive seeking the opportunity to work from home, to join a leading specialist Insurance provider to the Construction Industry. You will be responsible for managing and developing an allocated book of business covering, Kent, Sussex, Surrey, Oxfordshire, Hampshire and Berkshire.

Duties and Responsibilities:

Manage an existing book of Commercial Business and develop the portfolio in line with new business targets
Accurately obtain information to enable the office to prepare quotations, market and place new and existing business within the relevant regulations and office procedures
Provide customers with all relevant information in accordance with regulatory bodies, and communicated accurately and relevant to the individuals insurance understanding
Assist in settlement of claims, in a fair and prompt manner, as and when requested
Deputise for New Business Development Manager when required
Ensure that all accounts procedures and queries are carried out promptly and accurately

Skills

Previous experience within the Insurance Industry and a strong understanding of Commercial Insurance Risks
Able to effectively present Commercial Insurance Risks to corporate clients
Good working knowledge of Construction Risks, Commercial Liability and Commercial Fleet
Excellent communication, interpersonal and relationship building skills with good client facing experience
Proven sales and / or business development ability

Duties & Responsibilities

Commercial Claims Handler
Salary: £20,000 - £25,000 + Benefits
Location: Near Taunton

Our client is a leading Building Claims Services provider to the Insurance Industry and one of the key suppliers to the Building and surveying networks across the UK. Through continued growth, our client is seeking a Commercial Claims Handler to actively manage a mixed caseload of Commercial Property Claims through to settlement on behalf of a leading Insurer client.

Responsibilities

Actively manage a mixed caseload of Commercial Property Claims including material Damage and Business Interruption
Manage claims ranging in size from small material damage up to large loss exceeding £50,000
Develop key relationships with both internal and external customers
Liaise with loss adjusters, surveyors and contracts managers
Review surveyor reports
Settle claims to the most desirable outcome for the client

Skills & Experience

You must have experience in handling commercial property claims through to final settlement, either from a Loss Adjusting or Insurer background
Proven ability to handle claims up to or exceeding £50,000
Enhanced negotiation and communication skills
DipCII or working towards would be beneficial

Job Description
Energy Claims Adjuster
Salary: £49,000 - £54,000
Location: London

We are currently seeking an experienced Energy Claims Adjuster on behalf of a leading Global Insurer which boasts an excellent reputation within the Insurance market. As the Energy Claims Adjuster you will be responsible for examining, evaluating and processing reserves and adjusted claim amounts. This will be an office and Lloyd's box based position.

Responsibilities

Pro-actively seek to establish liability and indemnity on all claims being handled at any given time
Pro-actively negotiate claims
Ensure that client/broker needs are met within agreed service level standards
Effectively prioritise new claims and outstanding work
Effective Broker liaison expected

Skills

Substantial experience of handling Offshore and Onshore Energy claims gained within the insurance industry
ACII qualified or progress towards completion of insurance qualifications
Confident liaising with internal / external parties at all levels on a range of issues
Ability to develop and maintain solid working relationships with both internal / external parties
Ability to organise workload, under pressure, whilst meeting tight deadlines
Experience of dealing with electronic claims files

Duties & Responsibilities

Household Claims Handler
Salary indicator: £Negotiable Depending on Experience
Location: Swansea

Our client is a highly reputable Insurer with big plans for growth into 2010, and is actively seeking individuals with Household Claims experience to join an expanding team. You will be responsible for managing a varying caseload of household claims through to completion, and having to think on your feet to resolve any issues that arise to ensure the claim is dealt to required standards.

Responsibilities

Take ownership of a portfolio of Household insurance claims that range from Building and Contents Claims through to Fire and Theft Claims
Take each claim from first notification through to final settlement, including negotiating settlements with the policy holder
Identify and referring any questionable underwriting
Provide outstanding service levels to customers throughout the course of the claim
Work within your team to Achieve service level agreements and Key Performance Indicators

Skills

Experience within the Insurance Industry dealing with Household Claims
Excellent communication and interpersonal skills
Well organised and able to prioritise workloads

Job Description
Technical Household Claims Handler
Salary: Up to £23,500 Depending on Experience
Location: Swansea

This is an excellent chance to join highly regarded Insurance Company who has continuous plans for expansion into 2010. They are presently looking for accomplished candidates with previous technical experience in the market of Household Claims. The responsibilities will range from having to proactively resolve any issues that arise to ensure the claim is dealt with to required standards, to managing to completion of variety of caseloads of technical household claims.

Responsibilities

Take ownership of a portfolio of Technical Household insurance claims that range from Building and Contents Claims through to Fire and Theft Claims
Take each claim from first notification through to final settlement, including negotiating settlements with the policy holder
Identify and referring any questionable underwriting
Provide outstanding service levels to customers throughout the course of the claim
Work within your team to Achieve service level agreements and Key Performance Indicators

Skills

Experience within the Insurance Industry dealing with technical Household Claims
Excellent communication and interpersonal skills
Well organised and able to prioritise workloads

Duties & Responsibilities

Household Claims Negotiator
Salary: £14,000 -£15,000 + Excellent Benefits
Location: Gloucester

We currently have some fantastic opportunities for Household Claims Handlers to join a leading and expanding Insurance Organisation.

Our client offers excellent opportunities for career development, including funding to study for industry accredited qualifications such as the CII, as well as various other benefits including a very generous pension scheme, flexi-time, Bonus scheme, many others and most importantly an enjoyable and sociable working environment.

Responsibilities

To settle claims as quickly and economically as possible, whilst providing a high standard of service to customers
To ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental, fraud, ABI and FSA Guidelines
Provide customers with a quality service

Skills

Experience within the Insurance Industry dealing with the Claims process
A skilful communicator capable of dealing effectively with a broad range of people
An experienced negotiator capable of influencing the opinions of customers and fellow professionals
Able to demonstrate a high standard of customer service
Good standard of general education
A positive attitude and a flexible approach to change and team working

Technical Household Claims Handler
Salary Indicator: £23,500 Depending on Experience
Location: Swansea

This is an excellent chance to join highly regarded Insurance Company who has continuous plans for expansion into 2010. They are presently looking for accomplished candidates with previous technical experience in the market of Household Claims. The responsibilities will range from having to proactively resolve any issues that arise to ensure the claim is dealt with to required standards, to managing to completion of variety of caseloads of technical household claims.

Responsibilities

Take ownership of a portfolio of Technical Household insurance claims that range from Building and Contents Claims through to Fire and Theft Claims
Take each claim from first notification through to final settlement, including negotiating settlements with the policy holder
Identify and referring any questionable underwriting
Provide outstanding service levels to customers throughout the course of the claim
Work within your team to Achieve service level agreements and Key Performance Indicators

Skills

Experience within the Insurance Industry dealing with technical Household Claims
Excellent communication and interpersonal skills
Well organised and able to prioritise workloads

Job Description
Position: In House Motor Engineer
Salary: £17,000 - £23,000 + Bonus and Benefits
Location: Ipswich

Through sustained organisation growth, one of the UK's leading Motor Claims Handling Service Providers is seeking In House Motor Engineers to join their highly successful team. Your role will be to authorise estimates for labour received from repairers using recognised engineering principles to reduce repair costs on behalf of customers.

This is an excellent opportunity for an individual from a Bodyshop background who is looking to establish and develop a career within the Insurance Industry.

Responsibilities

To handle repair quality and poor service related issues complaints
Authorise estimates from repairers using recognised engineering principals to reduce costs
Authorise estimates within agreed authority levels
Answer all calls in line with company expectations and procedures
Approving repair invoices for PLG vehicles, commercial vehicles, HGVs, specialist vehicles
Dealing with storage costs, recoveries, total loss vehicles - salvage categories and procedures

Skills

Previous experience within the Body Repair Industry
Have up to date knowledge with the modern approach to the repair of accident-damaged motor vehicle
City of Guilds qualification or HNC is desirable
Understanding areas of damage and vehicle types
Able to challenge estimate costs with repairers based on sound engineering principles

Duties & Responsibilities

Job Description
Motor Claims Negotiators
Location: Gloucester
Salary: £14,500 - £16,000

Our Client is a leading Insurer who have made significant progress in the general insurance market, and recently secured a large contract with one of the Worlds leading brand names. As a result, our client is seeking a number of Claims Handlers within their Motor Claims division, who will be responsible for managing a caseload of Motor Claims for this prestigious client.

Our client will provide you with technical guidance, support and career development opportunities, as well as the opportunity to gain professional qualifications who actively promote.

Responsibilities:

Effectively manage a caseload of motor claims from inception through to settlement
Make decisions on Liability and negotiate settlements within agreed authority level
Ensure that claims are handled in the correct technical manner
Identify any potentially fraudulent aspects of the claim and notify the relevant department
Identify all available recoveries
Provide an unrivalled level of service to policy holders

Skills

Experience within the Insurance Industry preferably within a claims environment
Ability to provide a high quality of customer service with the ability to resolve difficult situations
You must have good numerical and keyboard skills
Excellent communication and negotiation skills
A positive attitude and a willingness to help others

Duties & Responsibilities

Total Loss Negotiator
Salary: £14,500 - £15,500
Location: Gloucestershire

A leading international Insurance Organisation are seeking a Total Loss Negotiator within their Specialist Motor Insurance Claims Team. Reporting directly to the Total Loss Team Leader, you will be responsible for handling an allocated portfolio of Total Loss Claims, and providing customers with a quality service in line with the Claims Guiding Principles.

Responsibilities

To ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, departmental regulations, fraud, ABI and FSA Guidelines
Provide effective internal and external communications in order to achieve a quality customer service
Settle allocated claims and repudiate where no legal liability is present
Manage a personal caseload of files and make decisions on all aspects of the Claim within authority levels

Skills

Experienced negotiator capable of influencing the opinions of customers and fellow professionals
Previous experience within the Insurance Industry with knowledge of the claims environment would be beneficial
Skilful communicator capable of dealing effectively with all contacts ranging from the general public through to lawyers

Motor Claims Executive
Salary: £18,000 - £25,000
Location: Cardiff

Our client is an expanding Insurance Brokerage and currently has an exciting opportunity to join a newly created team whereby you will be responsible for leading their Motor Claims unit.

Responsibilities

Manage claims under a delegated authority from the Insurer client
Liaising with the outsourced claims operation in ensuring that claims are captured and dealt with in line with the Service Agreement
Monitoring claims and carrying out audits
Manipulating data and producing claims analysis

Skills

Good level of experience in handing Motor Claims through to completion
Exposure to both Accidental Damage and Third Party Claims
Good IT skills including Excel experience
Good understanding of the motor claims market
Team player, motivated and committed to the aims of the business

Motor Claims Adjuster
Salary: £16,000 - £21,000
Location: Bristol
Contract Ends: 20/12/10

A leading Multinational Insurance Organisation is seeking a Claims Handler within their specialist Commercial Vehicle Claims division. You will be required to effectively manage a caseload of Commercial Claims, ensuring company procedures are adhered and providing the best possible service to clients.

Duties and Responsibilities:

Proactively manage a caseload of Commercial Motor Claims, whilst prioritising new and existing work appropriately.
Investigate and resolve claims in a professional and pro-active manner in order to provide an unrivalled service to clients with minimal leakage
Identify subrogation, contribution and other recovery issues and ensure that all ensure recoveries are pursued where applicable
Manage disputed claims and other material claims issues in order to resolve as quickly and economically as possible
Ensure Claim reserves and settlements are calculated correctly and in accordance with Company procedures and service standards

Skills

Previous experience within the Insurance Industry with technical knowledge of Motor Claims
Developed investigation and negotiation skills
Excellent communication skills, both written and verbal
Able to work within a team environment
Computer Literate

Duties & Responsibilities

Job Description
Motor Claims Technician
Location - Milton Keynes
Salary - £17,000 - £22,000

Our client is looking for a claims technician to join their expanding claims department. Our client is one of the world's largest independent providers of claims management solutions to the risk management and insurance industry. They offer comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines.

Responsibilities

Actively manage a caseload of Accidental Damage Motor, Third Party Property Damage and Personal Injury Claims
Reviewing cases and workflow in a proactive manner and taking action to move claims forward, referring where necessary
Dealing with and liaising with insurers and policy holders as appropriate
Case ownership - to deal with claim from beginning to end, referring upwards in accordance with Licensing levels from insurers

Skills

Solid history of Motor AD/TP/Injury claims handling
Customer focused - providing the best service to our customers
Work within a team of claims technicians throughout the business to achieve a common goal
Helping to enhance customer service, quality and ensure targets are met

Duties & Responsibilities

Motor Claims Technician
Location: Milton Keynes
Salary: £17,000 - £22,000
Contract: 3 Months

Our client is looking for a claims technician to join their expanding claims department. Our client is one of the world's largest independent providers of claims management solutions to the risk management and insurance industry. They offer comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines.

Responsibilities

Actively manage a caseload of Accidental Damage Motor, Third Party Property Damage and Personal Injury Claims
Reviewing cases and workflow in a proactive manner and taking action to move claims forward, referring where necessary
Dealing with and liaising with insurers and policy holders as appropriate
Case ownership - to deal with claim from beginning to end, referring upwards in accordance with Licensing levels from insurers

Skills

Solid history of Motor AD/TP/Injury claims handling
Customer focused - providing the best service to our customers
Work within a team of claims technicians throughout the business to achieve a common goal
Helping to enhance customer service, quality and ensure targets are met

Job Description
Casualty Claims Handler
Location: Surrey
Salary: £19,000 - £24,500

One of the most highly reputable, prestigious Insurance Companies is seeking a casualty Claims Handler to join their successful Claims Unit. You will be required to provide high quality technical claims service and a first class customer service, and proactively managing a portfolio of Casualty claims.

Responsibilities:

To handle and proactively resolve enquiries from customers and external contacts to deliver a focused efficient and effective claims service
Proactively finalise PL and EL claims within agreed authority levels ensuring settlement at an optimum level
Deliver against agreed team and personal objectives
Contribute to a positive supportive team culture
Take technical referrals from junior colleagues

Skills:

Understanding of legislation and legal liability
Developed skills in investigation of liability, evaluation and negotiation
Good case management skills with use of diary
Progression towards ACII or demonstrable willingness to do the exams
Excellent customer service skills
Be a good communicator, both orally and in writing

Duties & Responsibilities

Job Description
Personal Injury Claims Handler
Salary: £20,000 - £23,000 + Excellent Benefits
Location: Leeds

Our client is a Leading Insurance Provider and has openings for Personal Injury Claims Handlers to join a dedicated PI Team. You will be responsible for managing a caseload of RTA personal Injury claims from inception through to settlement, to obtain the most desirable outcome to benefit both the Insurer and the policy holder.

Working for this Blue chip organisation you will be provided with the opportunity to progress your knowledge with some of the top training courses in the industry.

Responsibilities:

Effectively manage a caseload of Personal Injury Claims within an agreed authority level
Handle and proactively resolve enquiries from customers and external contacts to deliver a focused efficient and effective claims service
Proactively finalise claims within agreed authority levels ensuring settlement at an optimum level
Deliver against agreed team and personal objectives
Contribute to a positive supportive team culture

Skills

Experience within the Insurance / Legal Industry dealing with Personal Injury Claims
Strong communication and negotiation skills
Understanding of legislation and legal liability
Developed skills in investigation of liability, evaluation and negotiation
Good case management skills with use of diary

Duties & Responsibilities

Personal Injury Claims Negotiator
Location: Gloucester
Salary: £18,000 - £24,500

This is an excellent opportunity to join a leading Insurance organisation which is going through sustained growth. You will be responsible for the handling and negotiation of personal Injury claims through to settlement.

Responsibilities:

Provide all customers, both internal and external with the highest possible level of service
Investigate claims promptly and thoroughly to ensure claims fall within the policy cover and our legal liabilities
Proactively manage each case to ensure claims are settled in the shortest possible time
Handle a portfolio of personal injury cases from cradle to grave
Make early admissions of liability where required so as to reduce the cost impact of cases funded by a Conditional Fee Agreement

Skills:

Good communication skills, both written and verbal
A good understanding a PI claims environment including relevant "protocols" and legislation
Good investigative mind/ decision maker
Good organisational skills/ knows how to prioritise
Ability to Handle Small and Fast Track Claims

Personal Injury Negotiators
Location: Gloucester
Salary: £18,000 - £26,000 Inc Benefits

Personal Injury Negotiators are required to be part of a dedicated and successful Claims Department within a leading insurance organisation. Our client is looking for Junior and Senior Personal Injury Claims Handlers to handle an allocation of Personal Injury Claims to the Company advantage whilst at the same time providing customers with a quality service.

Benefits:

Non-Contributory Pension ranging from 3% - 14% dependent on age, Life assurance, Bonus, Flexi-time and the ability to accrue time off up to 12 days per year, Support for industry qualifications and a friendly and enjoyable working environment

Overall this is a very attractive package

Responsibilities:

To provide customers with a quality service in line with the departmental plan
To handle allocated claims in accordance with department procedure, policy cover and legal liability
To settle allocated claims
To apply appropriate investigation to each new claim
To limit claims spend by only paying claims having established a legal liability
Making an early admission of liability (if appropriate)
Adhering to the requirements and time constraints of the Pre-Action Protocol and the Civil Procedure Rules
Managing an allocation of 'technical files' within pre determined Company guidelines
To provide internal and external customers with a quality service by using appropriate means of communication that is timely, meaningful and effective

Skills:

You need to be a skilful communicator
Have an understanding of the insurance requirements of the Road Traffic Act, Motor Insurance Bureau and the motor claims process
Be able to display an understanding of the Liability claims process
Have the ability to handle Personal Injury claims with minimum supervision

Personal Injury Claims Handler
Location: Bristol
Salary: £18,000 - £24,000

Personal Injury Negotiators are required to be part of a dedicated and successful Defendant Claims Department within a top International recognised Insurance organisation. You will be handling an allocation of Personal Injury from Inception through to Completion.

Our client provide excellent scope for personal development and career progression
Towards CII qualification

Responsibilities:

Handle Personal injury Claims from Inception through to Completion
To settle allocated Personal Injury claims
Apply appropriate investigation to each new claim
Managing an allocation of 'technical files' within pre determined Company guidelines
Provide internal and external customers with a quality service

Skills:

You need to be a skilful communicator capable of dealing effectively with all contacts
Display an understanding of the Liability claims process
Have the ability to handle Personal Injury claims
Personal Injury experience

Customer Litigation Executive
Location: Luton
Salary: £20,000 - £24,000

We have an excellent opportunity for a Personal Injury Negotiator to join an In-house Insurance team for a leading travel provider. The successful candidate will deal with all customer litigation including, but not limited to, "fast-track" and "small claims", injury and quality claims, with the aim of minimising expense and loss whilst providing an excellent service.

You will have experience of handling a variety of litigated contractual breach and fast track personal injury claims, so as to minimise associated exposure and loss while providing excellent service to internal and external customers

Responsibilities:

To engage with your colleagues and managers to ensure that the office remains a vibrant and pleasurable environment in which to work
Be pro-active about your own development engaging into any training process provided
Ensuring that you are always fully up to date with current court process and the Civil Procedure Rules
Liaise with a range of both internal and external customer issues in an effective, calm and diplomatic manner
Dealing fairly and transparently with, and communicating in clear and concise language to, litigants in person and solicitors
Manage a Caseload of litigated fast track personal injury claims; assessing quantum, gathering evidence in support of the defence, complying with all court orders, instructing Counsel to present the case on behalf of the company
Dealing with litigated contractual breach claims; investigating the allegations and assessing the liability of the company arising from the claim; negotiating settlement where commercially beneficial; entering a defence to the claim; gathering evidence for presentation at court or within the arbitration proceedings; complying with all court orders.
Providing pre-litigation advice to other members of the Consumer Legal Services team on the prospects of successfully defending a claim should the matter proceed to trial

Skills:

Ability to use initiative and take full ownership of decisions on quantum and liability.
Ability to use a range of systems including case management software
Good business letter writing skills
Ability to understand and apply statute and case law
Experience of handling small claims or fast track litigation
Experience of Personal Injury within a Working environment

Claims Handler - EL, PL
Location: Milton Keynes
Salary: £20,000 - £22,000

We are currently recruiting for an experienced Personal Injury claims handler who has been working with Employers Liability and Personal Injury claims. You will be working as part of a friendly team handling claims cradle to grave in the most efficient manner to achieve business objectives and team targets.

Responsibilities:

Dealing with telephone queries, day to day within agreed service criteria
Processing invoices, both interim and finals, referring where necessary
Reviewing cases and workflow in a proactive manner and taking action to move claim forward, referring where necessary
Ensure work prioritised effectively
Case ownership - to deal with claim from beginning to end, referring upwards in accordance
Awareness of and compliance with service criteria throughout work
Ensure personal targets are met

Skills:

Excellent customer service
Experience of handling Employers and Public liability claims
Proven track record in successful portfolio management with a proactive approach to claims negotiation and settlement
Team focused - working with colleagues throughout the business to achieve a common goal
Ability to work on own initiative
Ability to demonstrate attention to detail and accuracy
Ability to work as an individual and as part of a team
Excellent customer service and communication skills

Personal Injury Negotiators
Gloucester
£20,000 - £30,000

Personal Injury Negotiators are required to be part of a dedicated and successful Claims Department within a leading insurance organisation. You will be handling an allocation of Personal Injury Claims to the Company advantage whilst at the same time providing customers with a quality service.

Responsibilities:

To provide customers with a quality service in line with the departmental plan
To handle allocated claims in accordance with department procedure, policy cover and legal liability
To settle allocated claims
To apply appropriate investigation to each new claim
To limit claims spend by only paying claims having established a legal liability
Making an early admission of liability (if appropriate)
Adhering to the requirements and time constraints of the Pre-Action Protocol and the Civil Procedure Rules
Managing an allocation of 'technical files' within pre determined Company guidelines
To provide internal and external customers with a quality service by using appropriate means of communication that is timely, meaningful and effective

Skills:

You need to be a skilful communicator capable of dealing effectively with all contacts ranging from the illiterate through to lawyers
A minimum of two 'A' levels and ideally success at the Chartered Insurance Institute CIP or ACII examination or equivalent
Have an understanding of the insurance requirements of the Road Traffic Act, Motor Insurance Bureau and the motor claims process
Be able to display an understanding of the Liability claims process
Have the ability to handle Personal Injury claims with minimum supervision

Job Description
Senior Injury Claims Technician
Salary: £30,000 - £50,000 + Benefits
Location: Cardiff

A leading Insurance Organisation is looking to recruit a Senior Personal Injury Technician within their Motor Injury Claims Department. You will be responsible for managing a portfolio of complex catastrophic injury claims through to completion.

Our client offers a range of benefits including pension, a flexible and friendly working environment, share scheme, discounts on insurance products and good opportunities for career progression.

Responsibilities

Successfully handle a multi-million pound caseload of Motor Personal Injury Claims through to settlement
Provide out of office visits to anyone involved in the claim, building relationships with solicitors and clients to maintain control of the claim until successful conclusion
Initiate and co-ordinate investigations into liability and quantum

Skills

A high degree of technical understanding in regards to catastrophic personal injury motor claims is essential
Ability and experienced to deal with Catastrophic Injury Claims of a large monetary value
Strong communication and negotiation skills
Able to deal with sensitive issues with a high degree of diplomacy and tact

Duties & Responsibilities