Current Vacancies

Claims Handler
Salary: £Negotiable on experience
Location: Swansea

A leading Insurance organisation is seeking claims handlers to join a newly formed team dedicated to managing claims and providing the best possible service to policy holders. You will be responsible for managing a mixed caseload of Household, Travel and Personal Accident claims from inception through to settlement.

Responsibilities

Taking the first notification of the claim and establish whether the policy holder has legal grounds to claim on their insurance
Identify and referring any questionable underwriting
Identify any potentially fraudulent areas of the claim
Progressing the claim through to final settlement, and negotiate where required
Deal with incoming post and telephone queries
Consistently provide outstanding customer service, ensuring the claims process is as stress-free as possible for the policy holder
Ensuring that all matters are handled in accordance with the instructions laid down in the Claims Manual and amendments issued to it

Skills

Experience in dealing with Insurance Claims, household and / or Travel & Personal Accident claims experience is preferable
Excellent customer service and communication skills
Ability to work within a team environment as well as on own initiative
Well organised and able to prioritise workload to meet deadlines

Claims Inspector
Salary: £27,000 - £33,000
Location: South Devon, Cornwall, Isles of Scilly

One of the countries most reputable and ambitions insurance providers are currently seeking a Claims Inspector covering The South West to work in conjunction with regional Claims Centres. You will investigate a portfolio of mixed insurance claims, including Employers and Public Liability, Motor and Property Claims through to final resolution.

Responsibilities

Investigate claims by obtaining statements and providing plans and photographs following accidents or losses on claims which may be the subject of claims to be made against the group
Investigate issues of policy indemnity or possible FSA breaches with policy holders, also making enquiries with Agents and their staff and reviewing any available documentation
Carrying out visits in response to complaints or other special matters with the aim of resolving issues
Provide investigation reports which are clear and concise with logical conclusions on policy and legal liability and also recommendations for further actions, estimates and cost effective settlements and promoting our non adversarial rehabilitation scheme where appropriate
Organising and planning time and travel efficiently so as to complete allocated cases within the agreed business objectives
Maintain records, call books and to complete and submit returns as required by Regional Claims Inspector and Head Office.
Liaise effectively with Claims colleagues, Underwriters, Management, Head Office, Solicitors, Agents, Policy holders, Suppliers and third parties

Skills

Extensive experience within the Insurance Industry with a strong technical Claims background
Proven ability to externally investigate a broad range of Claims including Commercial Liability, Property and Motor
ACII Qualifies
Self-motivated and ability to achieve targets
Excellent communication, interpersonal, investigative and negotiation skills
Initiative so as to identify new lines of enquiry on claims

Job Description
Claims Inspector
Salary: £27,000 - £33,000
Location: Hampshire

One of the countries most reputable and ambitions insurance providers are currently seeking a Claims Inspector covering Hampshire to work in conjunction with regional Claims Centres. You will investigate a portfolio of mixed insurance claims, including Employers and Public Liability, Motor and Property Claims through to final resolution.

Responsibilities

Investigate claims by obtaining statements and providing plans and photographs following accidents or losses on claims which may be the subject of claims to be made against the group
Investigate issues of policy indemnity or possible FSA breaches with policy holders, also making enquiries with Agents and their staff and reviewing any available documentation
Carrying out visits in response to complaints or other special matters with the aim of resolving issues
Provide investigation reports which are clear and concise with logical conclusions on policy and legal liability and also recommendations for further actions, estimates and cost effective settlements and promoting our non adversarial rehabilitation scheme where appropriate
Organising and planning time and travel efficiently so as to complete allocated cases within the agreed business objectives
Maintain records, call books and to complete and submit returns as required by Regional Claims Inspector and Head Office.
Liaise effectively with Claims colleagues, Underwriters, Management, Head Office, Solicitors, Agents, Policy holders, Suppliers and third parties

Skills

Extensive experience within the Insurance Industry with a strong technical Claims background
Proven ability to externally investigate a broad range of Claims including Commercial Liability, Property and Motor
ACII Qualifies
Self-motivated and ability to achieve targets
Excellent communication, interpersonal, investigative and negotiation skills
Initiative so as to identify new lines of enquiry on claims

Duties & Responsibilities

Job Description
Customer Service Claims Manager
Salary: £Negotiable (Up to £35,000)
Location: Cardiff

We are currently recruiting for a Senior Claims professional on behalf of one of the most reputable Insurers in today's market. As the Customer Service Claims Executive, you will be reporting to the Regional Service Claims Manager, and using your extensive knowledge of Insurance to ensure the highest standards of Claims Service within the department.

Responsibilities

Manage, coach and direct the Customer Service Claims Department to meet the Group's objectives and Service standards
Ensuring that the Department handles all claims in a cost effective manner in accordance with Group Guidelines, Procedures and Claims Philosophy
Work with Regional Service Manager and Executives to deliver consistent service standards both Regionally and Nationally
Ensure sufficient skilled resource exists within the department through staff development, succession planning and recruitment
Meeting objectives and targets set by Group Claims Manager and Regional Service Manager
Ensuring Compliance with the responsibilities and obligations imposed by the FSA and overseeing complaints
Develop and maintain working relationships with the Agency network, Operations team and third party providers, as appropriate
Manage the implementation of procedural and process changes to the Department
Deputise for the Regional Services Manager as required

Skills and Experience

This applicant must be ACII Qualified or equivalent
The ability to lead and motivate the Department
Ability to manage people and teams through periods of change acting as a change agent at all times
Excellent people and work management skills
Initiative, constantly looking for and suggesting and implementing improvements in processes and methods of work
Strong leadership, excellent judgement and decision making
Good communication/negotiating skills, verbal and written

Duties & Responsibilities

Job Description
Motor Claims Team Leader
Salary: £17,000 - £22,500 + Excellent Benefits
Location: Gloucestershire

A fantastic opportunity has arisen to join a Leading Insurance Organisation within their Motor Claims department as their Team Leader. You will be responsible for overseeing the performance and development of team of Motor Claims Negotiators, ensuring that both team and individual performances maintain and exceed customer and client expectations.

This is an excellent opportunity to establish and develop your career within a highly reputable organisation that are consistently making headway in the Insurance Market, and will provide you with fantastic support and development throughout the course of your career.

Responsibilities

Effectively manage a team of Motor Claims Negotiators, leading by example and maintaining discipline
Take responsibility for the training and development of the team
Carry out regular one-to-one meetings and appraisals
Provide technical and job related support to team members
Report to management providing timely and effective feedback on team and individual performance
Authorise settlements for team members and assist with all technical claims
Act as a technical point of referral for all complex claims

Skills

Experience within the Insurance Industry with a proven ability to lead and manage a team of people
Ideally you will have gained the CII and/or ILM qualifications
Good technical understanding of the claims process
Able to foster good team spirit and develop a learning culture to support team and individual development objectives
Demonstrate excellent communication and interpersonal skills, and able to liaise effectively with various members throughout the organisation

Duties & Responsibilities

Personal Injury Claims Team Leader
Salary: £25,000 - £30,000 + Benefits
Location: Gloucester

An excellent opportunity has arisen within one of the South West leading Insurance Companies for a Personal Injury Claims professional. Leading a team of PI claims handlers to meet all cost and service expectations. You will be responsible for coaching and developing staff to satisfy regulatory requirements and the needs of the business.

Responsibilities:

Manage a team of 8+ claims handlers
Setting the tone of behaviour and motivating and mentoring team members
Responsible for training and development of new and experienced staff
Communicate effectively at all levels with representatives both from within and outside of the Department
Manage the workflow to ensure that team measures are maintained, and identify shortfalls and support other areas of the Department when resource levels require
Carry out monthly quality management Audits for the purposes of individual assessment and publication of team quality measures against compliance, service and operational issues
Oversee complex claims in the group and ensure the large claims are settled fairly and to the companies advantage

Skills:

Thorough understanding of claims procedures and handling skills
Full understanding of Insurance industry / market agreements
Proven experience in a personal claims environment
Knowledge and experience of maximising motor recoveries, and an in-depth experience of handling legal liability disputes
Experience at identifying and handling fraud and the advanced questioning techniques required
Full understanding of the key drivers of claims cost containment and service provision

Urgently Required - Technical Financial Lines Claims Adjuster - London - RD-2564
Salary: £40,000 - £50,000 + Bonus
Location: London
Ref: RD-2564
Initial 6 Month Contract

Our client, a leading provider of Claims Solutions are looking to appoint 2 Financial Lines Claims Professionals to manage a varied caseload for a highly recognisable Insurer.

Duties and Responsibilities:

Manage a varied caseload of D&O, Professional Indemnity, Employers Practice Liability Claims
Liaise with key stakeholders both internally and externally
Settle claims within own delegated authority limits
Utilise the case management system to ensure cases are settled within agreed timescales

Skills:

Candidates should have previous experience of handling a varied portfolio Technical of Financial Lines Claims within an Insurer or Loss Adjusting environment.
A skill set that includes a good level of Negotiation, IT, Client Management and Communication Skills

Job Description
Commercial Account Executive
Salary: Up to £34,000
Location: Home based - Covering South East

This is a fantastic opportunity for a Commercial Account Executive seeking the opportunity to work from home, to join a leading specialist Insurance provider to the Construction Industry. You will be responsible for managing and developing an allocated book of business covering, Kent, Sussex, Surrey, Oxfordshire, Hampshire and Berkshire.

Duties and Responsibilities:

Manage an existing book of Commercial Business and develop the portfolio in line with new business targets
Accurately obtain information to enable the office to prepare quotations, market and place new and existing business within the relevant regulations and office procedures
Provide customers with all relevant information in accordance with regulatory bodies, and communicated accurately and relevant to the individuals insurance understanding
Assist in settlement of claims, in a fair and prompt manner, as and when requested
Deputise for New Business Development Manager when required
Ensure that all accounts procedures and queries are carried out promptly and accurately

Skills

Previous experience within the Insurance Industry and a strong understanding of Commercial Insurance Risks
Able to effectively present Commercial Insurance Risks to corporate clients
Good working knowledge of Construction Risks, Commercial Liability and Commercial Fleet
Excellent communication, interpersonal and relationship building skills with good client facing experience
Proven sales and / or business development ability

Duties & Responsibilities

Commercial Claims Handler
Salary: £20,000 - £25,000 + Benefits
Location: Near Taunton

Our client is a leading Building Claims Services provider to the Insurance Industry and one of the key suppliers to the Building and surveying networks across the UK. Through continued growth, our client is seeking a Commercial Claims Handler to actively manage a mixed caseload of Commercial Property Claims through to settlement on behalf of a leading Insurer client.

Responsibilities

Actively manage a mixed caseload of Commercial Property Claims including material Damage and Business Interruption
Manage claims ranging in size from small material damage up to large loss exceeding £50,000
Develop key relationships with both internal and external customers
Liaise with loss adjusters, surveyors and contracts managers
Review surveyor reports
Settle claims to the most desirable outcome for the client

Skills & Experience

You must have experience in handling commercial property claims through to final settlement, either from a Loss Adjusting or Insurer background
Proven ability to handle claims up to or exceeding £50,000
Enhanced negotiation and communication skills
DipCII or working towards would be beneficial

Job Description
Credit Hire Claims Handler
Salary: Up to £14,000 + Benefits
Location: Ipswich

Our client are a leading service provider to the Insurance Industry, and is seeking credit hire executives within their motor claims team . If you possess strong communication skills couple with a good telephone manner, and have experience of dealing with insurance policies or claims, this is an ideal opportunity to join a growing organisation that can provide a rewarding, long term career path.

Responsibilities

To validate and negotiate settlement of Credit Hire claims in accordance with ABI General Terms of Agreement whilst providing a professional and efficient service to WNS' internal and external customers
Consistently achieve high quality service whilst meeting personal and team SLA and performance targets
Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate

Skills

Previous experience within the insurance industry within a claims environment
Knowledge of the ABI General Terms of Agreement (GTA), Financial Services Authority (FSA), Data Protection and Financial Ombudsman Service (FOS)
Demonstrate excellent communication and negotiation skills
Background in customer relations or experience of conflict resolution
Positive and self-confident approach when dealing with customers

Duties & Responsibilities

Household Claims Handler
Salary indicator: £Negotiable Depending on Experience
Location: Swansea

Our client is a highly reputable Insurer with big plans for growth into 2010, and is actively seeking individuals with Household Claims experience to join an expanding team. You will be responsible for managing a varying caseload of household claims through to completion, and having to think on your feet to resolve any issues that arise to ensure the claim is dealt to required standards.

Responsibilities

Take ownership of a portfolio of Household insurance claims that range from Building and Contents Claims through to Fire and Theft Claims
Take each claim from first notification through to final settlement, including negotiating settlements with the policy holder
Identify and referring any questionable underwriting
Provide outstanding service levels to customers throughout the course of the claim
Work within your team to Achieve service level agreements and Key Performance Indicators

Skills

Experience within the Insurance Industry dealing with Household Claims
Excellent communication and interpersonal skills
Well organised and able to prioritise workloads

Position: In House Motor Engineer
Salary: £17,000 - £23,000 + Bonus and Benefits
Location: Ipswich

Through sustained organisation growth, one of the UK's leading Motor Claims Handling Service Providers is seeking In House Motor Engineers to join their highly successful team. Your role will be to authorise estimates for labour received from repairers using recognised engineering principles to reduce repair costs on behalf of customers.

This is an excellent opportunity for an individual from a Bodyshop background who is looking to establish and develop a career within the Insurance Industry.

Responsibilities

To handle repair quality and poor service related issues complaints
Authorise estimates from repairers using recognised engineering principals to reduce costs
Authorise estimates within agreed authority levels
Answer all calls in line with company expectations and procedures
Approving repair invoices for PLG vehicles, commercial vehicles, HGVs, specialist vehicles
Dealing with storage costs, recoveries, total loss vehicles - salvage categories and procedures

Skills

Previous experience within the Body Repair Industry
Have up to date knowledge with the modern approach to the repair of accident-damaged motor vehicle
City of Guilds qualification or HNC is desirable
Understanding areas of damage and vehicle types
Able to challenge estimate costs with repairers based on sound engineering principles

Senior Motor Claims Engineer (Image)
Salary: £21,000 - £25,000
Location: Ipswich

Our client is e a very successful and rapidly expanding Claims Management company and is seeking Senior Motor Claims Engineers to join their thriving team of image engineers. Your role will be to authorise estimates on a range private and commercial vehicles, for labour received from repairers using recognised engineering principles to reduce repair costs on behalf of customers.

Responsibilities

To handle repair quality and poor service related issues complaints
Authorise estimates from repairers using recognised engineering principals to reduce costs
Authorise estimates within agreed authority levels
Approving repair invoices for PLG vehicles, commercial vehicles, HGVs, specialist vehicles
Dealing with storage costs, recoveries, total loss vehicles - salvage categories and procedures
Challenge estimate costs with repairers based on sound engineering principles

Skills

IAEA qualified or progression towards
Proficient in the use of Audatex / Glassmatics estimating systems
Good working knowledge of the claims process
Background within the Motor Industry with a comprehensive understanding of the body repair industry and the repair of accident-damaged motor vehicles
A confident communicator with the ability to negotiate effectively

Third Party Claims Handler
Salary: Up to £16,500
Location: Ipswich

A thriving organisation that are key service providers to the insurance industry have some exciting opportunities for Claims Handlers within their Third Party Property Damage Claims Team. Working within a team, you will be responsible for proactively pursuing an economic, early resolution of claims to reduce the average lifespan of the claim wherever possible, resulting in a more improved, efficient service for customers.

Responsibilities

Manage a caseload of Third Party Claims through to resolution
Act as a point of referral for the client and deliver excellent customer service
Ensure customer complaints are acknowledged and resolved within specified timeframes
Pursuing the third party insurers for recovery of your clients loss
Achieve Key Performance Indicators for call and customer service quality

Skills

Previous experience within then Insurance Industry and working knowledge of Motor Claims
Previous experience dealing with Third Party Claims is beneficial
Strong communication and negotiation skills
Organised and able to manage and process large volumes of work, prioritising tasks where necessary

Job Description
Motor Claims Negotiators
Location: Gloucester
Salary: £14,500 - £16,000

Our Client is a leading Insurer who have made significant progress in the general insurance market, and recently secured a large contract with one of the Worlds leading brand names. As a result, our client is seeking a number of Claims Handlers within their Motor Claims division, who will be responsible for managing a caseload of Motor Claims for this prestigious client.

Our client will provide you with technical guidance, support and career development opportunities, as well as the opportunity to gain professional qualifications who actively promote.

Responsibilities:

Effectively manage a caseload of motor claims from inception through to settlement
Make decisions on Liability and negotiate settlements within agreed authority level
Ensure that claims are handled in the correct technical manner
Identify any potentially fraudulent aspects of the claim and notify the relevant department
Identify all available recoveries
Provide an unrivalled level of service to policy holders

Skills

Experience within the Insurance Industry preferably within a claims environment
Ability to provide a high quality of customer service with the ability to resolve difficult situations
You must have good numerical and keyboard skills
Excellent communication and negotiation skills
A positive attitude and a willingness to help others

Duties & Responsibilities

Job Description
Motor Claims Adjuster
Salary: £16,000 - £21,000
Location: Bristol

A leading Multinational Insurance Organisation is seeking a Claims Handler within their specialist Commercial Vehicle Claims division. You will be required to effectively manage a caseload of Commercial Claims, ensuring company procedures are adhered and providing the best possible service to clients.

Duties and Responsibilities:

Proactively manage a caseload of Commercial Motor Claims, whilst prioritising new and existing work appropriately.
Investigate and resolve claims in a professional and pro-active manner in order to provide an unrivalled service to clients with minimal leakage
Identify subrogation, contribution and other recovery issues and ensure that all ensure recoveries are pursued where applicable
Manage disputed claims and other material claims issues in order to resolve as quickly and economically as possible
Ensure Claim reserves and settlements are calculated correctly and in accordance with Company procedures and service standards

Skills

Previous experience within the Insurance Industry with technical knowledge of Motor Claims
Developed investigation and negotiation skills
Excellent communication skills, both written and verbal
Able to work within a team environment
Computer Literate

Duties & Responsibilities

Job Description
Motor Claims Handler
Salary: £16,000 - £21,000
Location: Surrey
Contract: 6 Month Contract - Potential to go permanent

Our client is a leading provider of Claims Management Services to the Insurance Industry, and is currently seeking experienced Third Party and Accidental Damage claims handlers to join their successful team. You will be responsible for handling a caseload of motor claims from inception through to final settlement, ensuring all FSA guidelines are adhered to and agreed service levels are achieved.

Responsibilities

Investigate and resolve claims in a professional and pro-active manner in order to provide excellent claims handling service with minimal leakage
To effectively manage a caseload of claim files prioritising new and existing work appropriately
Manage disputed claims and other material claims issues in order to resolve as quickly and economically as possible
Ensure claims files are compiled and maintained in a logical and accessible manner and that coverage and/or other claims issues are clearly documented at all times

Skills

Experienced within Handling Third Party and Accidental Damage Motor Claims
Technical negotiation and investigation skills
Excellent communication skills

Duties & Responsibilities

Job Description
Motor Claims Handlers
Salary: £11,500 - £17,500 + Benefits
Location: Swansea

We are currently looking for ambitious people with experience in Handling Motor Claims on behalf of a progressive and established Insurer with big plans to grow their Motor Claims Department. You will manage a mixed portfolio of Motor Claims from first notification through to final settlement, providing a consistent and unrivalled level of service to policy holders throughout the course of the claim, whilst adhering to all FSA regulations.

Responsibilities

Validating claims and checking all details agree with Underwriters' records.
Identifying and referring questionable underwriting.
Arranging for the repair of the Insured's vehicle or payment of compensation where appropriate
Establishing clearly the circumstances of any loss and making appropriate liability enquiries
Where appropriate pursuing recovery of Underwriters' outlay and/or negotiating settlement of Third Party claims, having due regard to the question of liability
Pursuing recovery of uninsured losses where appropriate
Maintaining accurate estimates
Ensuring that files are diarised appropriately
Ensuring that manual and computer records are accurate
Dealing with incoming post and telephone enquiries efficiently
Validating accounts/fee notes and authorising payments
Ensuring that referral procedures are strictly followed
Ensuring that all matters are handled in accordance with the instructions laid down in the Claims Manual and amendments issued to it

Skills

Experience within the Insurance Industry handling Motor Claims
Good working knowledge of Claims procedures and regulations
Strong communication and negotiation skills
Ability to work within a team environment

Duties & Responsibilities

Total Loss Negotiator
Salary: £14,500 - £15,500
Location: Gloucestershire

A leading international Insurance Organisation are seeking a Total Loss Negotiator within their Specialist Motor Insurance Claims Team. Reporting directly to the Total Loss Team Leader, you will be responsible for handling an allocated portfolio of Total Loss Claims, and providing customers with a quality service in line with the Claims Guiding Principles.

Responsibilities

To ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, departmental regulations, fraud, ABI and FSA Guidelines
Provide effective internal and external communications in order to achieve a quality customer service
Settle allocated claims and repudiate where no legal liability is present
Manage a personal caseload of files and make decisions on all aspects of the Claim within authority levels

Skills

Experienced negotiator capable of influencing the opinions of customers and fellow professionals
Previous experience within the Insurance Industry with knowledge of the claims environment would be beneficial
Skilful communicator capable of dealing effectively with all contacts ranging from the general public through to lawyers

Job Description
Commercial Personal Injury Negotiator
Salary: £18,000 - £24,000
Location: Gloucestershire

An exciting opportunity has arisen to join a leading Insurance organisation within their Commercial Personal Injury Unit. Your will be managing a portfolio of commercial PI claims from first notification through to settlement, providing all customers, both internal and external with the highest possible level of service.

Responsibilities

Effectively manage your time and caseload, to ensure all claims are settled as efficiently as possible in accordance with Departmental procedures and FSA regulations
Investigate claims promptly and thoroughly to ensure claims fall within the policy cover and legal liabilities
Seek understanding of customers' needs and communicate effectively and in the most appropriate format with them
Make early admissions of liability where required so as to reduce the cost impact of cases funded by a Conditional Fee Agreement
Identify and investigate potentially fraudulent claims and provide recommendations for repudiation where appropriate
Negotiate settlement whenever possible pre litigation and to the organisations best advantage

Skills

Previous experience within the Insurance Industry dealing with Employers and Public Liability Personal Injury claims
Strong understanding of the Personal Injury Claims environment including relevant protocols and legislation
Strong negotiator and able to persuade and influence many classes of people from policyholders who have limited knowledge of insurance through to professionals
Demonstrate excellent written and verbal communication skills
Can effectively resolve conflict

Duties & Responsibilities

Industrial Disease Claims Handler for Immediate Start!
Salary: £25,000 - £28,000
Location: Manchester (Accommodation can be provided for commuters)
Contract: 6 Month Rolling Contract (Potential to go perm)

Our client requires an experienced Non-Schemes Industrial Disease Claims Handler to assist in managing a caseload of complex disease claims on behalf a major Insurer based in Manchester. Our client offers innovative claims management services to key Insurers across the country.

You will manage a varied caseload of Disease Claims including Dermatitis and Noise Induced deafness Claims, and ensure clients receive a comprehensive claims service right from initial inception through to the settlement of the claim.

Due to the complexity of these claims you will require a strong technical understanding of Non-Scheme Industrial Disease Claims, and proven experience within these fields.

Our client is also able to provide accommodation for candidates who are willing to relocate for the duration of the contract.

Job Description
Casualty Claims Handler
Location: Surrey
Salary: £19,000 - £24,500

One of the most highly reputable, prestigious Insurance Companies is seeking a casualty Claims Handler to join their successful Claims Unit. You will be required to provide high quality technical claims service and a first class customer service, and proactively managing a portfolio of Casualty claims.

Responsibilities:

To handle and proactively resolve enquiries from customers and external contacts to deliver a focused efficient and effective claims service
Proactively finalise PL and EL claims within agreed authority levels ensuring settlement at an optimum level
Deliver against agreed team and personal objectives
Contribute to a positive supportive team culture
Take technical referrals from junior colleagues

Skills:

Understanding of legislation and legal liability
Developed skills in investigation of liability, evaluation and negotiation
Good case management skills with use of diary
Progression towards ACII or demonstrable willingness to do the exams
Excellent customer service skills
Be a good communicator, both orally and in writing

Duties & Responsibilities

Job Description
Casualty Claims Handler
Salary: £20,000 - £30,000 + Bonus
Location: Croydon
Contract: 6 month rolling contract (Potential to go perm)

A leading service provider to the Insurance Industry is seeking Casualty Claims Handlers to join their successful team. You will handle a mixed caseload of Employers and Public Liability Claims on behalf of some of the Worlds leading Insurance Organisations, ensuring all protocols and regulatory guidelines are adhered to, and agreed service levels are achieved.

This is a fantastic opportunity to join an innovative and progressive organisation that offers competitive salaries and a rewarding bonus scheme.

Skills

Experience within the Insurance Industry accompanied with technical understanding in handling employers Liability and Public Liability Claims
Due to the complexity of the claims, you will have either an Insurer, Legal (Preferably Defendant) or Adjusting background
Excellent negotiation and communication skills

Duties & Responsibilities

Job Description
Personal Injury Claims Handler
Salary: £20,000 - £23,000 + Excellent Benefits
Location: Leeds

Our client is a Leading Insurance Provider and has openings for Personal Injury Claims Handlers to join a dedicated PI Team. You will be responsible for managing a caseload of RTA personal Injury claims from inception through to settlement, to obtain the most desirable outcome to benefit both the Insurer and the policy holder.

Working for this Blue chip organisation you will be provided with the opportunity to progress your knowledge with some of the top training courses in the industry.

Responsibilities:

Effectively manage a caseload of Personal Injury Claims within an agreed authority level
Handle and proactively resolve enquiries from customers and external contacts to deliver a focused efficient and effective claims service
Proactively finalise claims within agreed authority levels ensuring settlement at an optimum level
Deliver against agreed team and personal objectives
Contribute to a positive supportive team culture

Skills

Experience within the Insurance / Legal Industry dealing with Personal Injury Claims
Strong communication and negotiation skills
Understanding of legislation and legal liability
Developed skills in investigation of liability, evaluation and negotiation
Good case management skills with use of diary

Duties & Responsibilities

Personal Injury Claims Negotiator
Location: Gloucester
Salary: £18,000 - £24,500

This is an excellent opportunity to join a leading Insurance organisation which is going through sustained growth. You will be responsible for the handling and negotiation of personal Injury claims through to settlement.

Responsibilities:

Provide all customers, both internal and external with the highest possible level of service
Investigate claims promptly and thoroughly to ensure claims fall within the policy cover and our legal liabilities
Proactively manage each case to ensure claims are settled in the shortest possible time
Handle a portfolio of personal injury cases from cradle to grave
Make early admissions of liability where required so as to reduce the cost impact of cases funded by a Conditional Fee Agreement

Skills:

Good communication skills, both written and verbal
A good understanding a PI claims environment including relevant "protocols" and legislation
Good investigative mind/ decision maker
Good organisational skills/ knows how to prioritise
Ability to Handle Small and Fast Track Claims

Personal Injury Negotiators
Location: Gloucester
Salary: £18,000 - £26,000 Inc Benefits

Personal Injury Negotiators are required to be part of a dedicated and successful Claims Department within a leading insurance organisation. Our client is looking for Junior and Senior Personal Injury Claims Handlers to handle an allocation of Personal Injury Claims to the Company advantage whilst at the same time providing customers with a quality service.

Benefits:

Non-Contributory Pension ranging from 3% - 14% dependent on age, Life assurance, Bonus, Flexi-time and the ability to accrue time off up to 12 days per year, Support for industry qualifications and a friendly and enjoyable working environment

Overall this is a very attractive package

Responsibilities:

To provide customers with a quality service in line with the departmental plan
To handle allocated claims in accordance with department procedure, policy cover and legal liability
To settle allocated claims
To apply appropriate investigation to each new claim
To limit claims spend by only paying claims having established a legal liability
Making an early admission of liability (if appropriate)
Adhering to the requirements and time constraints of the Pre-Action Protocol and the Civil Procedure Rules
Managing an allocation of 'technical files' within pre determined Company guidelines
To provide internal and external customers with a quality service by using appropriate means of communication that is timely, meaningful and effective

Skills:

You need to be a skilful communicator
Have an understanding of the insurance requirements of the Road Traffic Act, Motor Insurance Bureau and the motor claims process
Be able to display an understanding of the Liability claims process
Have the ability to handle Personal Injury claims with minimum supervision

Personal Injury Negotiators
Gloucester
£20,000 - £30,000

Personal Injury Negotiators are required to be part of a dedicated and successful Claims Department within a leading insurance organisation. You will be handling an allocation of Personal Injury Claims to the Company advantage whilst at the same time providing customers with a quality service.

Responsibilities:

To provide customers with a quality service in line with the departmental plan
To handle allocated claims in accordance with department procedure, policy cover and legal liability
To settle allocated claims
To apply appropriate investigation to each new claim
To limit claims spend by only paying claims having established a legal liability
Making an early admission of liability (if appropriate)
Adhering to the requirements and time constraints of the Pre-Action Protocol and the Civil Procedure Rules
Managing an allocation of 'technical files' within pre determined Company guidelines
To provide internal and external customers with a quality service by using appropriate means of communication that is timely, meaningful and effective

Skills:

You need to be a skilful communicator capable of dealing effectively with all contacts ranging from the illiterate through to lawyers
A minimum of two 'A' levels and ideally success at the Chartered Insurance Institute CIP or ACII examination or equivalent
Have an understanding of the insurance requirements of the Road Traffic Act, Motor Insurance Bureau and the motor claims process
Be able to display an understanding of the Liability claims process
Have the ability to handle Personal Injury claims with minimum supervision

Job Description
Senior Injury Claims Technician
Salary: £30,000 - £50,000 + Benefits
Location: Cardiff

A leading Insurance Organisation is looking to recruit a Senior Personal Injury Technician within their Motor Injury Claims Department. You will be responsible for managing a portfolio of complex catastrophic injury claims through to completion.

Our client offers a range of benefits including pension, a flexible and friendly working environment, share scheme, discounts on insurance products and good opportunities for career progression.

Responsibilities

Successfully handle a multi-million pound caseload of Motor Personal Injury Claims through to settlement
Provide out of office visits to anyone involved in the claim, building relationships with solicitors and clients to maintain control of the claim until successful conclusion
Initiate and co-ordinate investigations into liability and quantum

Skills

A high degree of technical understanding in regards to catastrophic personal injury motor claims is essential
Ability and experienced to deal with Catastrophic Injury Claims of a large monetary value
Strong communication and negotiation skills
Able to deal with sensitive issues with a high degree of diplomacy and tact

Duties & Responsibilities

Liability Claims Technician
Salary: £25,000 - £27,000
Location: Milton Keynes

Our client is a leading, forward thinking Claims Management company and is actively seeking a Senior Liability Claims Technician to strengthen their existing team. You will manage a mixed caseload of EL & PL Claims ranging in minor slips and trips through to catastrophic injuries, as well as a variation of Disease claims up to a maximum of £500,000.

This is a challenging Senior Claims Position which is highly suitable for individuals who like a varied role, with the potential to increase your technical skills.

Responsibilities

Take full responsibility for a caseload of complex Employers and Public Liability Claims through to settlement
Deal with pre-litigated and litigated claims, instructing solicitors where appropriate throughout the life of the claim
Work as part of a team in the most efficient manner to achieve business objectives and team targets
Reviewing cases and workflow in a proactive manner and taking action to move claim forward, referring where necessary
Dealing with and liaising with insurers and policy holders as appropriate

Skills

Experience within the Insurance Industry with extensive understanding of commercial liability claims
Proven ability to manage a caseload of complex liability claims through to negotiating the settlement
Excellent customer service, organisational & communication skills
Ability to work within a team environment and work together to achieve goals
Provide technical advice to less experienced members of the team as and when required
Organises and able to multi-task