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Description: Job Description
Customer Service Technician
Salary: £14,200
Location: Gloucestershire
A leading insurance organisation is seeking Customer Service Technicians to work within a team who provide a front line claims resolution service to customers. You will be responsible for handling a high volume of insurance claims queries on a number of matters, providing the best service possible and resolving issues without further escalation where possible.
This is an excellent opportunity for an individual with good call centre experience to establish a career within the insurance industry, with a stable and forward-thinking organisation that provides excellent benefits, training and career advancement opportunities.
Responsibilities
Respond efficiently and courteously to all incoming telephone enquiries in line with agreed departmental service standards
Evaluate information and resolve claims queries without referral when possible within agreed authority levels
Deal with a variety of queries from a range of insurance products to include Motor, Household, Caravan & Camping and Travel Insurance
Be able to accurately use all appropriate and relevant IT systems
Skills
Previous experience working within a busy call centre environment
Excellent communication skills and the ability to resolve queries and complaints and negotiate and develop successful working relationships
Sufficiently numerate to be able to calculate premiums, check quotations and understand payment plans
Good standard of education required, preferably supported by a minimum of 4 GCSE's (Grade C or above) or equivalent
Duties & Responsibilities
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Description: Customer Service Advisor
Location: Gloucester
Salary: £13,000 - £13,500
Hours: 35 hours week
8:00 am - 9:30 pm Mon - Fri
9:00 am - 5:00 pm Sun Flexible Shift Patterns
This award winning and expanding company is seeking Customer Service Advisors to work as part of a team. You will participate in a comprehensive training programme so previous experience of the insurance market, although useful, is not essential.
Responsibilities:
This role involves contacting customers via telephone
To work as part of a team to respond efficiently and courteously to incoming telephone enquiries in line with agreed departmental service standards
Evaluate information to be able to make decisions within agreed authority levels
Be able to accurately use all appropriate and relevant IT systems
Identify and refer any system or procedural errors to the supervisor to resolve
Skills:
Previous telephone and keyboard experience
A good standard of education is required, preferable 5 GCSEs or equivalent
Computer Literate
Good Communication skills
