Current Vacancies

Job Description
Customer Service Technician
Salary: £14,200
Location: Gloucestershire

A leading insurance organisation is seeking Customer Service Technicians to work within a team who provide a front line claims resolution service to customers. You will be responsible for handling a high volume of insurance claims queries on a number of matters, providing the best service possible and resolving issues without further escalation where possible.

This is an excellent opportunity for an individual with good call centre experience to establish a career within the insurance industry, with a stable and forward-thinking organisation that provides excellent benefits, training and career advancement opportunities.

Responsibilities

Respond efficiently and courteously to all incoming telephone enquiries in line with agreed departmental service standards
Evaluate information and resolve claims queries without referral when possible within agreed authority levels
Deal with a variety of queries from a range of insurance products to include Motor, Household, Caravan & Camping and Travel Insurance
Be able to accurately use all appropriate and relevant IT systems

Skills

Previous experience working within a busy call centre environment
Excellent communication skills and the ability to resolve queries and complaints and negotiate and develop successful working relationships
Sufficiently numerate to be able to calculate premiums, check quotations and understand payment plans
Good standard of education required, preferably supported by a minimum of 4 GCSE's (Grade C or above) or equivalent

Duties & Responsibilities

Commercial Operation Assistant
Salary: £13,000 + Excellent Benefits
Location: Gloucester

We are currently a Commercial Operations Assistant on behalf of a leading International Insurer. This role is a perfect fit for an individual with good customer service experience that is looking to establish and develop a career within the Insurance Industry.

Responsibilities

Develop strong broker relations in order to secure business and contribute to the growth of the commercial account
Deal with any broker account and credit control queries
Respond efficiently and courteously to all incoming enquiries in line with agreed departmental service standards

Skills

Good Keyboard skills are essential
Strong communication skills required to be able to resolve queries and develop successful working relationships
Good standard of education required supported by a minimum of 4 GCSE's (Grade C or above) including Mathematics and English

Commercial Operations Technician
Salary: £14,205
Location: Gloucestershire

An exciting opportunity has arisen to join a thriving Insurance company within the Commercial Operation Team. You will be responsible for resolving a broad range of Insurance queries from a host of SME clients, managing any mid-term adjustments, new business and general queries whist providing an outstanding level of customer service.

Responsibilities

Deal with all telephone enquiries and incoming transactions in line with agreed departmental service standards
Evaluate information to be able to make decisions within agreed authority levels
Develop strong broker relations in order to secure business and contribute to the growth of the commercial account

Skills

Previous experience within a telephone based customer service role
Ability to process high volumes of work
Excellent communication and interpersonal skills
Previous experience within the insurance industry or financial services
Good standard of education, with GCSE passes in Mathematics and English

Duties & Responsibilities

Customer Service Advisor
Location: Gloucester
Salary: £13,000 - £13,500
Hours: 35 hours week
8:00 am - 9:30 pm Mon - Fri
9:00 am - 5:00 pm Sun Flexible Shift Patterns

This award winning and expanding company is seeking Customer Service Advisors to work as part of a team. You will participate in a comprehensive training programme so previous experience of the insurance market, although useful, is not essential.

Responsibilities:

This role involves contacting customers via telephone
To work as part of a team to respond efficiently and courteously to incoming telephone enquiries in line with agreed departmental service standards
Evaluate information to be able to make decisions within agreed authority levels
Be able to accurately use all appropriate and relevant IT systems
Identify and refer any system or procedural errors to the supervisor to resolve

Skills:

Previous telephone and keyboard experience
A good standard of education is required, preferable 5 GCSEs or equivalent
Computer Literate
Good Communication skills

Marketing Manager
Position: Bristol
Salary: £30,000 - £35,000

This is a good opportunity to join a leading provider within their sector and plan and execute the marketing strategy for the Company, creating opportunities for Sales to maintain high year on year growth.

Main Duties:

Major contribution to developing Company's CRM systems (currently Sales Force)
Plan and implement marketing activities to approved budgets and time scales.
Develop ideas and campaigns with Sales Department to improve profitability.
Manage communications to customers, suppliers and staff
Monitor and report on activities providing relevant management information.
Carry out market research, competitor and customers surveys.
Manage and attend appropriate exhibitions and deliver presentations on the Company's services.
Work closely with outsourced designers, copywriters, and suppliers
Carry out specific tasks as requested by Company Founders.

Skills:

Previous Marketing experience in online services
Experience in SEO and PPC industry would be beneficial
Marketing Qualifications would be beneficial
Experience with on line services in a high growth, competitive environment.
Good public speaking experience.
Team player particularly with Sales
Ability and flexibility to travel

Remuneration:

Expenses reimbursed at cost
Bonus up to £10,000 KPI related

Pay Per Click Manager
Location: Bristol
Salary Indicator: £30k - £35k OTE £45k+

This is an excellent opportunity to join a leading and growing company as their Pay Per Click Manager

Duties and Responsibilities:

Experience managing Pay Per Click Campaigns at agency level (implementing and managing multiple PPC accounts
Have experience of telephone and client facing PPC consultation
Will be responsible for setting up processes for delivery, reporting etc (this is a new dept of our business)
Must have experience managing a team of PPC specialists

Head of SEO
Salary Indicator: £35, 000 - £40,000 OTE £55k +
Location: Bristol

This is a good opportunity to join a leading and growing company and head up their Search Engine Optimisation Team

Duties and Responsibilities:

Experience managing and developing SEO strategies for a range of clients (agency background managing multiple accounts
Experience of telephone and client facing consultation
Experience of implementing new services, process and procedures to improve client results and return
Must have experience of managing SEO professionals