Current Vacancies

Claims Manager - Class Action Claims
Salary: £25,000 - £32,000 + Excellent Benefits
Location: Luton

Our client is a FTSE 100 company and a leading organisation within their sector, operating in 180 countries worldwide. This organisation is seeking a Collective Redress Manager to manage a team of claims handlers, specialised in dealing with Class Action Claims brought against the group companies.

Responsibilities

Ensure Claims Handlers are resolving claims in the most commercially beneficial way and recover any unavoidable outlay
Work with your team to achieve all performance targets whilst maintaining the highest level of service to customers and stakeholders
Improve the level of service delivered by the department by conducting effective side by side coaching to the department's staff
Regularly liaising with all relevant insurers to ensure that they are provided with adequate information in respect of group action claims
To energise and inspire your team, by conducting well planned team talks and setting competency based SMART objectives and take timely action in performance management
Ensure that all compensation payments made by the team are within their authority or have been given appropriate authority
Identify any areas of possible cost saving and effect a solution

Responsibilities

Experience within the Insurance /Legal Industry
Strong knowledge of Class Action Claims, Liability and Quantum
Proven ability to manage and lead a team of Claims Handlers
Ability to understand and apply statute and case law

Motor Claims Controller / Manager
Salary: Up to £45,000 + Excellent Benefits
Location: Gloucestershire

We are currently looking for a Motor Claims Controller on behalf of one of the fastest growing Insurer's in today's market. The successful applicant will be fundamental in the control and administration of key operations within the Claims Department, spearheading the teams drive towards excellence in overall claims management and customer service.

Responsibilities

Support and develop team leaders to ensure that they are getting the best out of their team members
Control the operation of a designated area ensuring the output protects claims costs and acts to achieve and enhance departmental key performance indicators
Maintain an appropriate working environment in which staff can provide a quality service to all internal and external customers, promoting the effective use of 'Claims Guiding Principles':
Responsible for recruitment, discipline and training of all staff in the team
Provide effective internal and external communications and to provide timely feedback to the Head of Department on success and failure
Contribute to the planning and delivery of the Claims Strategy
Ensure that fair treatment of customers is at the heart of the claims operation, ensuring that effective analysis, training and monitoring is in place
Consistently strive to improve working methods

Skills

Full understanding of policy covers and claims processes and procedures
Proven leadership skills and experience of team management including performance management, training and development within a Claims Environment
Ability to influence people and communicate effectively at all levels
Effective project management, planning and organisation skills
A high level of numeric ability to deal with budget and workflow volumes
ACII Qualified or progression towards this qualification would be beneficial

Customer Claims Team Leader
Location: Luton
Salary: £24,000 - £26,000

Our clients Customer Legal Department is seeking a highly experienced paralegal or claims handler with experience of leading teams handling a variety of legal claims from inception to completion.

Responsibilities:

Taking responsibility for new and ongoing personal injury claims
Assessing the maximum financial exposure that the group face
Fully investigating the allegations including gathering evidence and establishing a position on liability
Supporting a denial of liability and assisting with the preparation and presentation of a defence in the event that court proceedings are issued.
Negotiating settlement where liability is admitted or where it is commercially beneficial to do so.
Leading a team of claims handlers and providing guidance, coaching, inspiration and motivation to encourage them

Skills

Experience of handling Personal Injury claims from an Insurance or Law background
Ability to use initiative and take full ownership of decisions on quantum and liability
Ability to understand and apply statute and case law
Ability to coach and guide team members on the issues of law and legal process

Policy Servicing Team Leader
Salary: £17,500 plus rewarding benefits
Location: Gloucester

We have an exciting opportunity for a Team Leader to join a highly progressive and rapidly expanding Insurance Company within their Policy Servicing Team. You will be managing a team of Policy Service Assistants, leading by example and ensuring team performance meets the companies expected service requirements.

Responsibilities

Setting the tone of behaviour and motivating and mentoring team members
Manage training & development, provide technical and job related support to team members
Manage the workflow to ensure that team KPIs are maintained and reported.
Conduct monthly quality management to ensure compliance & competency meet required standards.


Skills

Proven leadership experience, including performance management, appraisals and training & development preferably
Ability to communicate effectively at all levels of the business, and able to influence line managers and team members as well as customers
Knowledge of insurance principals and practices
Practical experience of working within a call centre environment with responsibility for managing call volume, service standards and KPI's

Personal Injury Claims team Leader
Location: Gloucester
Salary: £23,000 - £30,000

We have an excellent opportunity for 3 team Leaders from either a Legal or Insurance company background to join a leading and growing Insurance company. The successful candidates will have come from a Personal Injury environment and have experience coaching and developing staff.

Inline with basic salary my client offers a Non-Contributory Pension, Death in service, subsidised restaurants and many more benefits

Easy commute from Bristol and South Birmingham

Responsibilities:

Supervise a Personal Injury Claims Team leading by example; motivating and mentoring team members so that each individual attains their full potential
Responsible for training and development of new and experienced staff
Take part and plan Department initiatives with a view to creating a positive environment
Involved in regular 121 meetings
Provide technical and job related support to team members
Manages the workflow to ensure that team measures are maintained
Carry out monthly quality management Audits for the purposes of individual assessment

Skills:

Insurance / Legal knowledge of Personal Injury obtained by experience
Thorough understanding of claims procedures and handling skills
Proven experience in a personal claims environment
Experience at identifying and handling fraud
Excellent verbal skills