Current Vacancies

Claims Manager - Class Action Claims
Salary: £25,000 - £32,000 + Excellent Benefits
Location: Luton

Our client is a FTSE 100 company and a leading organisation within their sector, operating in 180 countries worldwide. This organisation is seeking a Collective Redress Manager to manage a team of claims handlers, specialised in dealing with Class Action Claims brought against the group companies.

Responsibilities

Ensure Claims Handlers are resolving claims in the most commercially beneficial way and recover any unavoidable outlay
Work with your team to achieve all performance targets whilst maintaining the highest level of service to customers and stakeholders
Improve the level of service delivered by the department by conducting effective side by side coaching to the department's staff
Regularly liaising with all relevant insurers to ensure that they are provided with adequate information in respect of group action claims
To energise and inspire your team, by conducting well planned team talks and setting competency based SMART objectives and take timely action in performance management
Ensure that all compensation payments made by the team are within their authority or have been given appropriate authority
Identify any areas of possible cost saving and effect a solution

Responsibilities

Experience within the Insurance /Legal Industry
Strong knowledge of Class Action Claims, Liability and Quantum
Proven ability to manage and lead a team of Claims Handlers
Ability to understand and apply statute and case law

Job Description
Motor Claims Controller / Manager
Salary: Up to £45,000 + Excellent Benefits
Location: Gloucestershire

We are currently looking for a Motor Claims Controller on behalf of one of the fastest growing Insurer's in today's market. The successful applicant will be fundamental in the control and administration of key operations within the Claims Department, spearheading the teams drive towards excellence in overall claims management and customer service.

Responsibilities

Support and develop team leaders to ensure that they are getting the best out of their team members
Control the operation of a designated area ensuring the output protects claims costs and acts to achieve and enhance departmental key performance indicators
Maintain an appropriate working environment in which staff can provide a quality service to all internal and external customers, promoting the effective use of 'Claims Guiding Principles':
Responsible for recruitment, discipline and training of all staff in the team
Provide effective internal and external communications and to provide timely feedback to the Head of Department on success and failure
Contribute to the planning and delivery of the Claims Strategy
Ensure that fair treatment of customers is at the heart of the claims operation, ensuring that effective analysis, training and monitoring is in place
Consistently strive to improve working methods

Skills

Full understanding of policy covers and claims processes and procedures
Proven leadership skills and experience of team management including performance management, training and development within a Claims Environment
Ability to influence people and communicate effectively at all levels
Effective project management, planning and organisation skills
A high level of numeric ability to deal with budget and workflow volumes
ACII Qualified or progression towards this qualification would be beneficial

Duties & Responsibilities

Job Description
Claims Team Leader
Salary: £26,000 - £31,000
Location: Bristol

A UK leading General Insurer is seeking a driven and motivated individual to lead a newly created Claims Team within their Bristol office. You will manage a team of up to 13 members of staff responsible for managing FNOL (First Notification of Loss) Claims for a variety of different Insurance policies.

As this is a newly formed team this is an exciting opportunity to become an integral part of shaping the future of this Claims team for this aspiring general insurer.

Responsibilities

Work closely with other members of the management team to ensure and efficient and timely service is being delivered
Manage the effective training and development of the FNOL claims team
Responsible for motivating and coaching the team to ensure set targets and objectives are achieved
Develop and maintain excellent relationships with the operations team and third party providers
Ensure procedural and process change is managed and implemented effectively
Deputise for the departmental manager as required

Skills

Experience within the Insurance Industry married with a proven ability to lead and manage a team of people
ACII qualified, experienced candidates holding the Diploma in Insurance may also be considered
Strong understanding of general insurance processes and procedures, including FSA and regulatory requirements
Established training and development skills, accompanied with excellent personal and team organisation skills
Ability to influence and implement change for the good of the department

Duties & Responsibilities

Underwriting Team Leader
Salary: £26,000 - £31,000
Location: Bristol

A fantastic opportunity has arisen for either an experienced Underwriter waiting to take the next step in their career, or for an existing Underwriting Team Leader to take on a new challenge within a market leading Insurance Company.

Responsibility:

Plan with other people managers on a weekly, monthly and annual basis
Authorise cheques and oversee quality control measures
Manage the training and development of staff
Motivating and coaching the team to ensure they achieve their set targets and objectives, whilst developing their skills
Manage the implementation of procedural and process changes
Deputise for the Department Manager as required

Skills:

Knowledge of general insurance processes and procedures
A commitment to continuous improvement of productivity
A commitment to train and develop others
Ability to demonstrate a high level of personal and team organisation
Degree or relevant professional qualification Dip CII would be beneficial