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Claims Team Leader
JA-2966 - Gloucestershire - £30000 per Annum - Permanent
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Description: Personal Injury Claims Team Leader
Salary: £25,000 - £30,000 + Benefits
Location: Gloucester
An excellent opportunity has arisen within one of the South West leading Insurance Companies for a Personal Injury Claims professional. Leading a team of PI claims handlers to meet all cost and service expectations. You will be responsible for coaching and developing staff to satisfy regulatory requirements and the needs of the business.
Responsibilities:
Manage a team of 8+ claims handlers
Setting the tone of behaviour and motivating and mentoring team members
Responsible for training and development of new and experienced staff
Communicate effectively at all levels with representatives both from within and outside of the Department
Manage the workflow to ensure that team measures are maintained, and identify shortfalls and support other areas of the Department when resource levels require
Carry out monthly quality management Audits for the purposes of individual assessment and publication of team quality measures against compliance, service and operational issues
Oversee complex claims in the group and ensure the large claims are settled fairly and to the companies advantage
Skills:
Thorough understanding of claims procedures and handling skills
Full understanding of Insurance industry / market agreements
Proven experience in a personal claims environment
Knowledge and experience of maximising motor recoveries, and an in-depth experience of handling legal liability disputes
Experience at identifying and handling fraud and the advanced questioning techniques required
Full understanding of the key drivers of claims cost containment and service provision
As part of our candidate care process we aim to respond to all candidate job applications within 3 working days. If you have not been contacted within this timeframe your application has been unsuccessful on this occasion, however, we will continue to search for you and keep you informed of relevant roles.
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